Technical Customer Support (remote Europe)

We're looking for a Technical Customer Support Specialist to work with our Google Workspace clients. Your main goal will be to interact with them and help solve their issues and requests through various communication channels, aiming for the best possible customer experience. If you have previous experience in a customer support role, keep on reading

About Revolgy ☁️ Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.

Location & Contract Type

Location 🌍 Remote position open to candidates in Europe.
Contract Type ✍️  This position is open for candidates seeking Business-to-Business (B2B) contract position in countries in Europe. 

What will you do? 

• Provide 1st level contact (email, phone and other channels) and convey resolutions to customer issues, and 2nd level where possible according to internal team and company processes
• Regularly update cases in our ticketing system within SLA
• Cooperate on unresolved queries with the next level of support or other departments
• Proactively recommend improvements which will lead to better customer experience or higher team efficiency
• Engage and communicate with our providers (Google)

What you bring

• Previous experience in customer-facing role, customer support/service strongly preferred
• Fluent and confident communication skills in both English and Czech/Slovak language
• Basic knowledge of Google Workspace tools, and being an active user
• Exceptional verbal and written communication skills
• Curiosity, accountability, and growth mindset
• Confidence, patience, and empathy when dealing with difficult situations
• Ability to explain and describe procedures and processes

Nice to haves

• Understanding the administration of Google Workspace and email communication
• User knowledge of any CRM system (e.g. HubSpot)
• Experience with following tools: FreshDesk Support Desk, FreshDesk Contact Center, GCP, AWS, Notion

What We Offer 

• Fully Remote: A 100% remote position with the flexibility to manage your own schedule.
• Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.
• Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications (like GCP Professional Cloud Architect).
• Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.
• Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.
  

Our Hiring Process

We want our candidate experience to be as transparent and engaging as possible. Here is what you can expect:

• Step 1: Async Introduction – You’ll start with an asynchronous application form and a short video introduction. This allows us to get a glimpse of your personality and experience in a way that fits your schedule.
• Step 2: People Success Screening (60 min) – A video call via Google Meet to discuss your motivation. This stage includes short, interactive puzzles (via Google Slides) to help us understand your problem-solving approach and soft skills.
• Step 3: Meet the Team (60 min) – You’ll meet your potential manager and future teammates. This round includes role-specific exercises simulating real-life scenarios, giving you a hands-on feel for the work you’ll be doing.
• Step 4: Alignment & Offer – We wrap up by ensuring our expectations, career paths, and values are perfectly aligned before welcoming you to the team.

Equal Opportunity Employer 🌈

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.