2+ years of experience configuring, troubleshooting Windows desktops and macOS
Experience with IT support tickets, SLAs and KPIs
Knowledge of IT security tools (Firewall, EDR, MDM) and cloud environment experience
Requirements:
Run day-to-day IT operations for the Buenos Aires office and provide end-to-end employee support worldwide
Manage endpoints (Windows and macOS) including installations, upgrades, and troubleshooting
Configure and maintain equipment and user access, including computers, printers, and back-office systems
Monitor IT ticketing system, respond to requests promptly, and implement/improve IT policies and processes
Job description
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
The Impact You’ll Make:
Work in a global team that monitors, provides end-to-end support, and implements policies & automation while challenging yourself with self-driven projects in a cloud-first environment
Run the day-to-day IT operations at the Buenos Aires office
Provide best-in-class support to our employees around the world
Find technical solutions for the specific needs of our employees
Resolve technical problems both internally and in the cloud
Manage all endpoint installations, upgrades, and troubleshooting (for Windows, macOS)
Create and manage user accounts and access rights issues
Configure and maintain all technical equipment, including computers, printers, zoom meeting rooms, and back-office systems
Monitor and respond quickly and effectively to requests received through the IT ticketing system
Implement, improve, and document new and existing policies, procedures, and processes for various IT systems
Researching, installing, and evaluating new products and services for deployment to internal customers
Manage inventory. budget and relationships with external vendors
What You’ll Bring to Us:
2+ years experience working in an IT support-related role
2+ years of experience managing, configuring, and troubleshooting Windows desktop and Mac OS.
Experience working with IT Support tickets as per SLA and KPI’s
Knowledge of IT security tools such as – Firewall, EDR, MDM, etc.
Cloud environment experience
Experience working with remote & international teams - highly valued
Good written and spoken communication skills in English
Multitask with the ability to work in a fast moving, dynamic environment
Responsible and a team player.
Services oriented, excellent communication skills.
A strong desire to learn and adapt to new technologies
What We'll Offer You:
Unlimited Vacations
Monthly Inflation updates
Lunch Credit
OSDE 410 as medical assurance
English lessons
Gym coverage
Internet coverage
1 extra paid month for primary & secondary birthing caregivers
Learning & Development - Tools and Training
Hybrid & flexible working model - nice offices in Parque Chas with endless snacks & beverages
Pet friendly office
High visibility roles with a tremendous amount of growth potential
Global team and cross-company collaboration unlike anywhere else!
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.
If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
