Payment Operations & Integration Analyst

Titan FX is looking for a reliable and proactive Payment Operations & Integration Analyst to join the Payments team of our global FX brokerage.

This junior-mid level analytical role will focus on Payment Service Provider (PSP) research, onboarding and integration support, and structured operational and incident analysis to support informed decision-making by senior stakeholders.

This is not a pure back-office processing role: the right candidate is expected to think independently, investigate issues, and prepare clear materials that enable senior stakeholders to make decisions.

Key Responsibilities:

PSP Research, Benchmarking & Analysis

• Conduct structured research and comparative analysis of PSPs and payment methods relevant to the FX brokerage industry, including coverage, settlement models, risk/compliance posture, operational reliability, cost structures and UX implications.

• Support competitor and peer benchmarking, and analyse PSP performance metrics (e.g. success rates, failures, latency, disputes) using SQL and Excel to identify patterns, risks and anomalies.

• Prepare clear comparison tables and insight summaries to support decision-making by senior stakeholders.

PSP Onboarding & Due Diligence Support

• Coordinate cross-functional onboarding activities for new PSPs, managing information flow between Payments, Legal, Finance, IT and other stakeholders.

• Assist with onboarding packs, questionnaires and evidence collection by validating, organising and maintaining PSP documentation for legal, compliance and risk review.

• Track onboarding progress, identify gaps or blockers, and summarise findings and open issues to support onboarding decisions

Payments Integration & Testing Support

• Review PSP/API documentation and integration assumptions, and execute structured functional testing of payment flows, documenting expected versus actual behaviour.

• Analyse integration issues and error patterns, and coordinate with IT and PSPs on clarifications, defect follow-up and escalation under guidance from senior staff.

• Maintain structured records of integration behaviours, limitations and known workarounds to support ongoing operations and reduce rework.

Operations, Incident & Knowledge Management

• Monitor PSP operational notices and support incident handling by documenting timelines, affected flows, impacts and observations from logs and dashboards.

• Correlate incident data with other signals (e.g. user complaints, PSP status pages) and track incident progress with IT and PSP contacts.

• Maintain and improve internal documentation in Confluence, converting fragmented knowledge into reusable documentation and supporting training or briefings when changes occur.

Qualifications, Skills & Experience:

• Tertiary degree in a technical or quantitative field (e.g. Economics, Finance, IT, Computer Science, Data/Business Analytics, Engineering) or equivalent practical experience.

• Prior experience in a technical support, business analyst, payments operations or integration-adjacent role is desirable but not essential; exposure to payments, fintech, FX brokerage or financial services is a strong plus.

• Strong analytical skills and structured thinking, with hands-on experience using SQL and Excel for data analysis and reporting.

• Understanding of basic API concepts (e.g. REST, JSON, webhooks) and experience using, or willingness to use, tools such as Jira and Confluence.

• High attention to detail, proactive ownership within scope, and clear written and verbal communication in English.

Why we think you’ll like working at Titan FX

We actively foster a culture that supports our core values to Deliver, Empower and Care. Our culture sets us apart — it’s a key reason that brings people to Titan FX and keeps them here.

In addition to receiving a competitive industry salary with the potential to earn a bonus each year, we also offer;

• training workshops, coaching and career development programs

• flexible working conditions to support our people to find the right balance

• travel opportunities to our HQ in Vanuatu and other satellite offices

We take our core values seriously and work hard to create an environment where everyone feels welcome. Teams who reflect a diversity of experience, identity, perspective and background, help us to create a healthy & inclusive working culture.