Key Facts

Remote From:

Freelance

English

Hard Skills

Information Technology Management Service Integration And Management ServiceNow Strategic Roadmaps Architectural Design IT Asset Management Governance Risk Management And Compliance User Story Project Management Support Engineering Service Integration And Management Solution Architecture Meeting Facilitation ServiceNow Agile Software Development Data Sharing

Other Skills

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Program Management
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Communication
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Customer Service
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Writing
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Detail Oriented
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Mentorship
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Social Skills

Roles & Responsibilities

3-5 years of ServiceNow technical experience
Strong understanding of ITAM processes and project/program methodologies
Proficiency with ServiceNow scripting, configuration, and integrations
ServiceNow certifications (CIS-HAM, CIS-SAM)

Requirements:

Provide technical guidance during workshops and assist in the creation and refinement of stories
Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators
Develop and refine user stories in partnership with Product Owners and stakeholders
Implement and support integrations between ServiceNow and external systems

iTech AG

About iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Description

Overview:
iTech AG is looking for a Senior Technical Consultant to support our federal customer. The Senior Technical Consultant plays a key role in guiding customers through successful ServiceNow implementations across the ITBM suite. This role combines hands-on platform configuration with strategic technical advisory, ensuring customer outcomes align with best practices and business goals.

Responsibilities:

Provide technical guidance during workshops and assist in the creation and refinement of stories
Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators
Develop and refine user stories in partnership with Product Owners and stakeholders
Implement and support integrations between ServiceNow and external systems
Mentor platform administrators and junior consultants in best practices and technical standards
Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies
Other duties as assigned

Qualifications:

3-5 years of ServiceNow technical experience
Strong understanding of ITAM processes and project/program methodologies
Proficiency with ServiceNow scripting, configuration, and integrations

Strong interpersonal skills with a proven track record of providing excellent customer service
Excellent writing and communication skills with attention to detail

Education:

Bachelor's degree in a related field or an additional 4 years of related experience

ServiceNow certifications (CIS-HAM & CIS-SAM)

Security:

Pursuant to a government clearance, U.S. citizenship is required
Active Treasury Public Trust clearance is preferred

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.