Key Facts

Remote From:

Freelance

English

Hard Skills

Business Process Improvement Business Process Data Integration Systems Integration Service Design User Story ServiceNow Backlogs Stakeholder Communications Process Management +4 more

Other Skills

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Data Reporting
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Communication
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Customer Service
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Detail Oriented
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Social Skills

Roles & Responsibilities

3-5 years in ServiceNow ITAM process design
Deep knowledge of ServiceNow ITAM modules
Strong workshop facilitation and stakeholder management skills
ServiceNow CSA and relevant ITAM certifications preferred

Requirements:

Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders
Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans
Support integration strategies that streamline data sharing and reporting across systems
Ensure process outcomes align with organizational goals and ServiceNow solution capabilities

iTech AG

About iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Description

Overview:
iTech AG is looking for a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant is responsible for leading process definition, optimization, and alignment across ServiceNow ITAM solutions. This role partners directly with customer leaders to translate business needs into effective workflows and platform capabilities.

Responsibilities:

Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders
Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans
Support integration strategies that streamline data sharing and reporting across systems
Ensure process outcomes align with organizational goals and ServiceNow solution capabilities
Other duties as assigned

Qualifications:

3-5 years in ServiceNow ITAM process design
Deep knowledge of ServiceNow ITAM modules
Strong workshop facilitation and stakeholder management skills
ServiceNow CSA and relevant ITAM certifications preferred
Strong interpersonal skills with a proven track record of providing excellent customer service
Excellent writing and communication skills with attention to detail

Education:

Bachelor's degree in a related field or an additional 4 years of related experience.

Security:

Pursuant to a government clearance, U.S. citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.