Service Technician, Field

Overview 

AmeriWater is a long-established industry leader in the design, manufacture, installation and supply of water purification systems and services for dialysis, industrial and healthcare applications. We are based in Dayton, Ohio and looking for a Service Technician to service our growing customer base in the Southwest Region, US. 

Remote Role, Preferred Location: Phoenix, Arizona area 

Relocation Package: None

Position Summary

Responsible for field service repairs and installation of water treatment equipment. Provide technical phone support on water system components to customers.

Primary Responsibilities

• Perform field service repairs, emergency repairs, preventative maintenance, and installation of ultrapure water treatment equipment.
• Local or national travel up to 80-90% of the time, depending on territory and customer needs.
• When field service is not required, provide technical phone support on water system components to customers. 
• Provide responsive, efficient, and professional customer service to internal and external customers. 
• Follow all safety and ergonomic programs and guidelines. 

Requirements

Education & Experience

• High School Diploma or Equivalent required.
• Associate or technical trade school preferred. 
• Minimum two (2) years of experience working in ultrapure or industrial water treatment industry. 
• Hands-on experience with components that make up a water system such as pretreatment (water softeners, carbon filters) reverse osmosis, distribution pumps and deionization.

Skills & Attributes

• Knowledge of water quality standards such as AAMI, USP, ASTM, ISO.
• Knowledge of plumbing, pumps, valves, controls and instrumentation (PLC, HMI).
• Working knowledge of system disinfection processes (chemical, heat, ozone).
• Ability to read and interpret technical manuals, piping, and electrical schematic drawings.
• Mechanical skills with use of hand and power tools.
• Strong troubleshooting, problem solving, verbal and written communication skills, attention to detail, and ability to multitask effectively.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP systems. 
• Basic electrical and mechanical troubleshooting skills.

Licenses & Certifications 

• Vailed driver’s license, acceptable driving record, and acceptable automobile insurance coverage. 
• Industry certifications (WQA, AAMI) preferred.
• Reliable transportation to customer locations.  

Work Environment 

• Remote work setting with travel required – ground or air travel. 
• On call responsibilities to include after hours, weekend, and holidays.
• Travel local or national up to 80-90% of the time, depending on territory and customer needs. 
• Regular exposure to a manufacturing environment including noise, machinery, and varying temperatures.

Benefits

• 401(k)
• 401(k) matching
• Health insurance 
• Dental insurance
• Vision insurance 
• Employee assistance program
• Life insurance
• Short-term and Long-term Disability 
• Paid time off

AmeriWater is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
AmeriWater is an E-Verify Program participant.