Technical Support Representative

Description

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.

Nayax is looking for a Tier-1 Technical Support Member to join our international support team and be the first line of contact for our global customers. This is a great opportunity to grow your technical skills, gain experience in the fintech world, and work in a dynamic, collaborative environment. If you are a great communicator, service-oriented, and enjoy problem-solving – this role is for you! The Technical Support Member will be part of the global support team, and will report to the GM for SEA.

Your Key Responsibilities Will Include:

• Provide Tier-1 technical support to customers, including troubleshooting and guidance.
• Act as the first point of contact for reported incidents; log, classify, and manage them through resolution or escalation.
• Understand and document customer issues clearly and accurately.
• Escalate unresolved or complex cases to Tier-2 or other relevant teams, ensuring clear and complete handover.
• Assist customers through standard setup, usage, and basic technical processes.
• Deliver training and consultation to customers on system usage, best practices, and general product knowledge.
• Collaborate with internal teams (Customer Success, Operations) to ensure customer satisfaction.
• Help maintain and improve internal documentation, FAQs, and knowledge base content.

Requirements

What Makes You a Great Fit:

• Fluent in English - excellent writing and speaking are a must. Additional APAC language is a plus (Chinese, Bahasa, Etc.)
• 1-2 years of technical support or a related customer-facing role, with a year of experience in a technical role in a global company.
• Providing an effective service in a timely manner within the company’s SLA.
• People person that enjoys customer interaction and getting customers excited about Nayax solutions.
• Team player with great communication skills and loves working with people of all kinds.
• Strong technical skills with the ability to learn new technologies quickly & independently.
• Availability for a full-time position, remote

Learn More about Nayax

Nayax is a global fintech company (NASDAQ; TASE: NYAX) providing an end-to-end platform for payments, consumer engagement, and business operations.

Founded in 2005, Nayax empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 50+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 62+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments — just a short walk from the train station and designed for collaboration and growth.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.