Key Facts

Remote From:

Full time

English

Hard Skills

Root Cause Analysis Computer Networks Help Desk Support Cross-Functional Collaboration Escalation Management Engineering Documentation Technical Standard Support Engineering Problem Management Client Services Business Communication Online Communication Property Ownership

Other Skills

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Leadership
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Technical Acumen
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Professionalism
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Non-Verbal Communication
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Collaboration
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Empathy
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Coaching

Roles & Responsibilities

Experience in technical or network-focused customer support
Proven people leadership or team lead experience
Strong understanding of networking concepts and complex technical products
Excellent written and verbal communication skills

Requirements:

Lead and develop a small team of technical support engineers
Act as an escalation point for complex technical and network-related issues
Drive high standards in troubleshooting and root cause analysis
Collaborate closely with Product and Engineering to address recurring issues

IP Fabric

Computer Hardware & Networking

About IP Fabric

IP Fabric’s Automated Network Assurance Platform helps companies empower their network engineers to discover, verify, and document large scale enterprise networks within minutes. IP Fabric automates network infrastructure data collection and provides predefined verifications that highlight inconsistencies, misconfigurations and issues within enterprise networks. With experience and strength across Financial Services, Manufacturing, Logistics, Public Sector and more, we are ready to support businesses in addressing their key network management challenges with a new, analytically driven way of managing your network infrastructure. Using a unique network model and algorithms, the system reconstructs network state and simulates actual packet flows to detect critical violations, business-impacting inefficiencies, and verifies policy compliance. Based on graph theory of mathematics, native visualization of all network topologies and protocols provides unparalleled visibility, answering the question about how the network is running. Beautiful documentation and report outputs can be used directly as part of an existing process or managerial reporting requirements.

Company type: Scaleup

Industry: Computer Hardware & Networking

Founded: 2018

Company size: 51 - 200

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Job description

About IP Fabric

Join a pioneering force in network automation!

At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and beyond.

About the Role

For us, customer support plays a critical role in how the company operates — not just as a reactive function, but as a key partner to Product and Engineering. We’re a technically driven scale-up with a complex networking product and a customer base that expects deep expertise and clear answers.

We’re looking for a Product Support Manager who wants to make a real impact. In this role, you’ll lead a highly skilled support team and help shape how product support works across the company. You’ll stay close to real customer and product challenges, influence how issues are resolved and prevented, and help define the standards for technical excellence and customer communication.

This role is for someone who wants real ownership, values technical depth, and enjoys making a visible impact on both customer experience and internal ways of working.

What You’ll Do

Lead and develop a small team of technical support engineers.
Ensure clear, professional, and empathetic communication with customers.
Act as an escalation point for complex technical and network-related issues.
Drive high standards in troubleshooting and root cause analysis.
Continuously improve support processes, documentation, and best practices.
Collaborate closely with Product and Engineering to address recurring issues.

What You'll Need

Experience in technical or network-focused customer support.
Proven people leadership or team lead experience.
Strong understanding of networking concepts and complex technical products.
Ability to stay hands-on while owning team outcomes.
Excellent written and verbal communication skills.

Benefits & Perks

25 days of holidays + 5 flexi-days.
Pluxee Flexi Card (up to 16 000 CZK per year).
Full remote or hybrid role depending on your choice.
Anniversary rewards.
Collaboration with diverse, international teams.
A pet-friendly office at IP Pavlova.
Complementary and yummy snacks, coffee, brew and refreshments.
Regular team and company events.

Join us to experience the unique culture of a founder-led startup, where from top to bottom everyone is hands-on and has a chance to make a tangible impact on influential enterprises worldwide. Being part of IP Fabric means being part of a flexible environment that prioritizes work-life balance and growth opportunities.

Ready to apply?

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