About the Role
We are looking for a Project Manager to own cross-functional operations for the Self-Service team. You will design processes, coordinate delivery across departments, and ensure initiatives move from planning to completion efficiently.
This role reports to the Director of Self-Service and serves as the operational hub connecting the team with Marketing, DevRel, Support, Product, and Engineering.
Responsibilities
Design and maintain collaboration framework with partner departments (intake, SLAs, escalation paths)
Operate request tracking system — receive team needs, route to owners, monitor progress
Coordinate delivery timelines for multi-team initiatives
Run regular syncs with key contacts across departments
Identify and resolve blockers, escalate when needed
Prepare status reports for team and stakeholders
Document processes and maintain operational playbooks
Support launch coordination for cross-functional releases
Requirements
3+ years of project management experience in a technology company
Experience coordinating work across multiple teams
Strong written and verbal communication skills
Proficiency with Jira, Confluence, or similar tools
Ability to manage competing priorities in a fast-paced environment
Track record of establishing and improving processes
Fluent English
Nice to Have
Experience in B2B SaaS or platform companies
Background in product operations or program management
Gaming industry knowledge
