Description
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.
They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.
Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.
We are currently searching for a L3 Support Engineer (Python & MongoDB):
Responsibilities:
- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
- Develop and maintain scripts and tools for monitoring, automation, and reporting using Python.
- Collaborate with development teams to identify root causes and implement long-term solutions.
- Document troubleshooting steps and best practices for internal knowledge sharing.
- Participate in on-call rotation and provide timely responses to critical incidents.
- Communicate effectively with stakeholders, providing clear updates and post-incident reports.
Requirements:
- 3+ years of experience in L3 support or similar production support roles.
- Strong proficiency in Python, including experience with the FastAPI framework and automation scripting.
- In-depth knowledge of MongoDB database management and troubleshooting.
- Experience with monitoring tools, log analysis, and incident management frameworks.
- Familiarity with ETL processes and data streaming concepts.
- Bachelor’s degree in Computer Science, IT, or a related field.
Desired:
- Experience with cloud platforms (AWS).
- Knowledge of key management and encryption best practices.
- Familiarity with CI/CD pipelines and DevOps practices.
Languages
- Advanced Oral English.
- Native Spanish.
Note:
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Requirements
Requirements:
- 3+ years of experience in L3 support or similar production support roles.
- Strong proficiency in Python, including experience with the FastAPI framework and automation scripting.
- In-depth knowledge of MongoDB database management and troubleshooting.
- Experience with monitoring tools, log analysis, and incident management frameworks.
- Familiarity with ETL processes and data streaming concepts.
- Bachelor’s degree in Computer Science, IT, or a related field.
