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Excellence Officer (Remote)

Key Facts

Remote From: 
Full time
English

Other Skills

  • •
    Customer Service
  • •
    Professionalism
  • •
    Communication
  • •
    Analytical Skills
  • •
    Multitasking
  • •
    Time Management
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Job description

KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.

Responsibilities

      • Respond promptly and professionally to customer inquiries and complaints via phone, and email.
      • Provide accurate information about our properties, amenities, and leasing options.
      • Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
      • Coordinate with other departments to ensure timely resolution of customer issues and requests.
      • Maintain detailed and accurate records of customer interactions in our CRM system.
      • Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
      • Collaborate with the marketing team to develop and implement customer engagement initiatives.
      • Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
      • Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.

Requirements

    • Bachelor's degree in Business Administration, Engineering, or a related field
    • Excellent analytical and problem-solving skills.
    • Attention to detail and ability to manage multiple projects simultaneously.
    • Excellent communication and interpersonal skills.
    • Proficiency in using quality management tools and software.
    • Strong organizational and project management skills.
    • Ability to work both independently and as part of a team.
    • Commitment to continuous improvement and excellence.

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