Key Facts

Remote From:

Full time

Entry-level / graduate

Greek, Portuguese, English

Hard Skills

Dispatch Coordination Mobility Assistance Call Center Experience Care Management Service Integration And Management Customer Inquiries Emergency Response Know Your Customer

Other Skills

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Customer Service
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Communication
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Adaptability
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Teamwork
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Stress Management
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Empathy
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Willingness To Learn
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese (written and spoken) and native language clearly stated in the application
Proficiency in English is advantageous
Excellent communication and problem-solving skills
Ability to work independently in a remote environment with self-motivation and stay calm under pressure

Requirements:

Field calls from Portuguese-speaking customers requiring roadside assistance
Quickly assess situations and provide guidance to customers in distress
Coordinate with local service providers to ensure timely assistance
Document customer interactions and follow up on service delivery

Job description

Join the team at Patrique Mercier Recruitment ES as a **Portuguese-Speaking Roadside Assistance Representative** for Mercedes, with the flexibility to work from home in the sunny environment of Greece! This position is perfect for enthusiastic individuals who are fluent in Portuguese and have a passion for helping others. In this role, you will provide vital support to Mercedes customers facing roadside emergencies, ensuring they receive prompt and efficient assistance.

Imagine being part of a prestigious brand while enjoying the comfort of your home office in Greece! Your responsibilities will include guiding customers through their situations, coordinating assistance, and ensuring a seamless experience that reflects the excellence of the Mercedes brand. If you're ready to take on this rewarding role, we want to hear from you!

Your Responsibilities

Field calls from Portuguese-speaking customers who require roadside assistance.
Quickly assess the situation and provide guidance to customers in distress.
Coordinate with local service providers to ensure timely assistance.
Document customer interactions and follow up on service delivery.
Collaborate with team members to continuously improve service quality.
Maintain knowledge of Mercedes products and services to deliver accurate information to customers.

Requirements

Your nationality and native language must be clearly stated in your application.
Fluency in Portuguese (both written and spoken) is essential; proficiency in English is advantageous.
A strong desire to provide exceptional customer service and assistance.
Prior experience in customer service or a related field is a plus, but not required.
Excellent communication and problem-solving skills.
Ability to remain calm and empathetic in stressful situations.
Self-motivated and able to work independently in a remote environment.
Willingness to learn and adapt to new technologies and systems.

Benefits