3-7 years of relevant experience in endpoint security or full disk encryption administration
Degree from an accredited college/university in a related field preferred, or 4 additional years of relevant experience in lieu of a degree
Expert knowledge of PC hardware, including BIOS and UEFI, and experience with firmware updates
Experience with WinMagic SecureDoc and Dameware or equivalent full disk encryption and remote support platforms
Requirements:
Manage and maintain WinMagic SecureDoc infrastructure components and remote support platforms (Dameware), ensuring they are up to date and secure
Design enhancements to SecureDoc-based full disk encryption and remote support platforms; perform integration testing with new hardware
Provide expert end-user support, resolve advanced technical issues, and respond to incidents in ServiceNow
Lead project tasks or work independently to plan, execute, and document system configurations, remediation actions, and customer-facing presentations
Job description
Full Disk Encryption Professional (Remote)
Description: Looking for a Full Disk Encryption Resource for our customer's Endpoint Technology Engineering Infrastructure team to support the full disk encryption requirement mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
The selected candidate will help manage the WinMagic SecureDoc full disk encryption Infrastructure via the SecureDoc management platform.
Scope of work
• Ability to support full disk encryption platforms, specifically WinMagic SecureDoc
• Design and enhancements to full disk encryption (SecureDoc) and remote support platforms (Dameware)
• Integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware)
• Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
• Ability to provide expert level end user support and resolve issues escalated
• Manage and maintain WinMagic SecureDoc infrastructure components.
• Integration of testing of new hardware offerings for compatibility with full disk encryption and remote support platforms
• Keep full disk encryption and remote support platforms up to date and secure.
• Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.)
• The selected individual will work independently with minimal supervision or as part of a team
• May be required to create time sensitive deliverables
• May lead project teams within assigned unit develop, plan and manage project tasks
• Participate in the preparation of materials and oral presentations for customers and management
• Play a lead role in meetings relating to specific technical projects or tasks
• Respond promptly to incidents in ServiceNow
• Will be assigned responsibility for advanced technical issues in the environment for problem resolution
• Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
• Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
• Hands-on incident escalation and remediation, including documentation of incident response workflows.
• Evaluate program failures and implement remediation solutions for success.
• Knowledge and ability with multiple versions of end-point products
• Proven testing capabilities with various end-point products
• Experience with various end-point encryption products
• Develop data encryption and OS recovery tools to recover lost or corrupted user data files from defective hardware or from failed machine startups.
Experience/Education:
• A minimum of three (3) to seven (7) years' relevant experience.
• A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required.
• Expert knowledge of PC hardware, including knowledge of BIOS (Basic Input Output System) and UEFI (Unified Extensible Firmware Interface) and how to integrate docking stations, install and troubleshoot firmware updates
Deliverables:
• Regular updates on the status of investigations
• Reports on remediations
• Documentation of system infrastructure and configurations
Additional Provisions:
• All candidates must be a US Citizen or permanent status Green Card holder.
• Pass a client mandated clearance process to include drug screening, criminal history check and credit check.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
