Job Opportunity
Location: On-site at our offices in Mérida: Jardines de Vista Alegre II, S7135 “Enterwork” 🕐
Schedule: Main Shift: Monday–Friday, 9:00 AM – 5:00 PM CST Candidates must be flexible, as schedules may vary during the week, and occasional weekend availability may be required. 📄
Contract Type: Contractor
Summary: Required Qualifications
Bilingual proficiency: Excellent English skills (spoken and written). Ability to interact extensively with senior clients, demonstrating patience, clarity, and warmth. Minimum of 1 year of experience as a Customer Service Representative. Experience in any industry is acceptable, provided communication skills are exceptional. Comfortable handling high call volumes (primarily inbound, with some outbound). Skilled in conducting follow-ups, handling objections, and maintaining engagement with leads. Open to feedback, proactive, and capable of making informed decisions. Tech-savvy and able to multitask across tools and systems. Experience with CRM or homecare software is a plus, but not required. Background in cross-sales or sales support is highly preferred.
Responsibilities
Answer high-volume inbound calls from current and prospective clients with professionalism and empathy. Conduct outbound calls for follow-ups, engagement, and lead nurturing. Monitor web and email inquiries, responding promptly to convert electronic leads into actionable next steps. Provide clear information about services, pricing, timelines, and processes, emphasizing the value of Family Resource Home Care. Collect detailed client information and ensure accurate data entry into internal systems. Coordinate in-home assessments and communicate next steps clearly to clients and their families. Maintain organized and updated lead statuses and client notes in CRM systems. Collaborate closely with branch staff, schedulers, and management to ensure seamless client handoffs. Attend all required meetings, trainings, and coaching sessions. Ensure compliance with privacy regulations and internal service standards.
#Solvo
