Key Facts

Remote From:

Virginia (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

•
Troubleshooting (Problem Solving)

Roles & Responsibilities

5+ years of experience in network/IT systems and troubleshooting
Associate's degree in IT or related field required; Bachelor's Degree preferred
Extensive proficiency with IT hardware and software, including Microsoft server and desktop OS, network components, server virtualization, and cloud services
Preferred certifications: Microsoft and Cisco

Requirements:

Act as the primary implementation engineer for assigned clients, implementing best practices, assessing business risks, and recommending upgrades
Develop and maintain client network knowledge and documentation, and perform regular onsite proactive services and simple technology implementations
Handle ticket escalation and perform root-cause analysis; coordinate with the vCIO and ensure client satisfaction
Participate in special projects and tasks as assigned; support delivery for 20-30 managed services clients

Endurance IT Services

About Endurance IT Services

Endurance IT Services is a locally owned IT Services firm specializing in serving businesses in Hampton Roads and the Commonwealth of Virginia. Endurance offers a wide range of IT Services, utilizing proven methodologies to achieve world-class results. Endurance IT Service’s principals have over 40 years of collective Information Technology Consulting industry experience. In that time they have served numerous Small, Medium, Large & Enterprise clients in a variety of industries by bringing proven practices to the design and deployment of state of the art network systems that truly solve business problems. These engagements have provided our clients bottom line results. For a more detailed description of Endurance IT Services, including our company background, leadership team, client list, and career opportunities, and/or our service offerings, please tour the site and feel free to contact us with any questions you might have. Endurance IT Service’s principals have over 40 years of collective Information Technology Consulting industry experience. In that time they have served numerous clients in a variety of industries by bringing proven practices to the design and deployment of state of the art network systems that truly solve business problems. These engagements have provided our clients bottom line results. For a more detailed description of Endurance IT Services, including our company background, leadership team, client list, and career opportunities, and/or our service offerings, please tour the site and feel free to contact us with any questions you might have.

Company type: SME

Founded: 2018

Company size: 11 - 50

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Job description

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

We are seeking a IT Infrastructure Specialist to join our Managed IT Services Team at Endurance IT Services. The IT Infrastructure Specialist manages the IT infrastructure of managed services customers, acting as the primary technical contact and ensuring service delivery aligns with company standards. The IT Infrastructure Specialist focuses on guiding customers' IT and infosec strategy, reducing reactive support, and maintaining customer retention. The role involves managing 20-30 clients. Work Schedule: 8am-5pm Monday thru Friday, with availability for overtime and weekends as needed.

Responsibilities:

Uphold core values: client satisfaction, staff retention, and community involvement
Develop and maintain client network knowledge and documentation
Perform regular onsite proactive services and simple technology implementations
Act as the primary implementation engineer for assigned clients
Implement and define best practices, assess business risks, and recommend upgrades
Ensure client satisfaction and coordinate with vCIO
Handle ticket escalation and perform root-cause analysis
Participate in special projects and tasks as assigned

Qualifications

Associate’s degree in IT or related field required; Bachelor's Degree preferred
5+ years of experience in network/IT systems and troubleshooting
Extensive proficiency with IT hardware and software, including Microsoft server and desktop OS, network components, server virtualization, and cloud services
Preferred certifications: Microsoft and Cisco
Position requires 80% travel