Role overview

Qualifications

Fluency in German and English (verbal and written)
Strong computer and multitasking skills
Excellent problem-solving and communication abilities
Experience in customer service, travel, or hospitality (asset)

Responsibilities

Handle incoming customer and partner queries via phone, email, and chat in German and English
Assist with reservations, cancellations, modifications, and general travel-related issues
Log all interactions in the CRM system with accuracy and follow-up
Identify issues, resolve them quickly, and escalate when necessary

Key facts

Remote from: Greece
Full time
Customer Service Representative (B2B)
German, English

Hard skills

Issue Management Microsoft Bookings Microsoft Dynamics CRM Organisational Policies Event Logging Customer Centricity Booking (Trades) Platform Design And Development Client Services

Other skills

Computer Literacy
Customer Service
Professionalism
Communication
Multitasking
Stress Management
Empathy
Problem Solving

About the company

apply2day

Human Resources, Staffing & Recruiting

At apply2day, we believe in people. We believe that great people make great companies. This is why we are so passionate about making an impact in the world of recruitment. By providing deep expertise across a wide spectrum of industries and sectors, we aim to empower the pursuit of continuous improvement and meaningful growth for both our clients and candidates. We are always determined to go the extra mile to connect talent to the right opportunity.

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Key Responsibilities

Handle incoming customer and partner queries via phone, email, and chat in both German and English
Assist with reservations, cancellations, modifications, and general travel-related issues
Provide guidance on platform tools, policies, and procedures
Log all interactions in the CRM system, ensuring accuracy and follow-up
Identify issues, resolve them quickly, and escalate when necessary
Maintain professionalism and empathy, particularly in stressful situations
Consistently meet service quality and customer satisfaction goals

Requirements

Fluency in German and English (verbal and written)
Strong computer and multitasking skills
Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

Previous customer service, travel, or hospitality experience

Benefits

Competitive Salary
Monthly Bonuses
Meal Vouchers
Health care benefits and numerous other discounts
Continuous Training and access to Educational Platforms
Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

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