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Italian Speaking Frontline Support Representative -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Italian, English

Other Skills

  • •
    Customer Service
  • •
    Basic Internet Skills
  • •
    Communication
  • •
    Adaptability
  • •
    Multitasking
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Italian and English, both written and spoken
  • Previous experience in customer service or a support role
  • Excellent communication and interpersonal skills
  • Familiarity with CRM software and basic computer skills

Requirements:

  • Deliver frontline support to Italian-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding products, services, and account issues; troubleshoot and resolve complaints to boost satisfaction.
  • Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
  • Identify opportunities for service improvements and stay informed about company products and services to provide accurate information.

Job description

Patrique Mercier Recruitment FR is excited to offer a position for an Italian Speaking Frontline Support Representative. This role is ideal for individuals who are enthusiastic about providing excellent customer service and support to Italian-speaking clients. Join our team and be the first point of contact for customers while working in a vibrant and multicultural environment.


Responsibilities

  • Deliver exceptional frontline support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
  • Assist customers with inquiries regarding products, services, and account issues.
  • Troubleshoot and resolve customer complaints efficiently to boost customer satisfaction.
  • Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
  • Work closely with team members to maintain high service standards and enhance customer experiences.
  • Identify opportunities for service improvements and contribute to best practices development.
  • Stay informed about company products and services to provide accurate information to clients.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Previous experience in customer service or a support role is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on customer-centric service.
  • Able to thrive in a fast-paced environment and manage multiple tasks.
  • Familiarity with CRM software and basic computer skills.
  • Positive attitude and a commitment to providing outstanding service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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