Key Facts

Remote From:

Kentucky (USA), Massachusetts (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

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Communication
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Time Management
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Teamwork
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Critical Thinking
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Analytical Thinking
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24/7 environment
Solid background administering the SAP HANA database
Understanding of SAP security principles

Requirements:

Provide project-based and production support for SAP basis environments including migrations, landscape refreshes, data protection (backup/recovery), HA configurations, and ongoing maintenance (performance, patching, problem management)
Collaborate across SAP and other departments to establish best practices for future landscapes; build and maintain documentation for problem resolution, root cause, and procedures
Drive continual improvement of systems operations through collaboration with delivery and development teams and participate in root cause analysis with software development and other delivery teams
Execute against defined project goals and ensure alignment with SOPs and workflow processes; review processes with team leaders and members

Job description

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

SAP Basis Engineer

a.k.a. Application Support Engineer

Job Description

SAP Basis Engineers are responsible for providing technical support to client SAP basis systems. They are responsible for the technical aspects of enhancing, updating and deploying critical changes, designing new solutions, and creating procedures in the SAP area. They will report to the SAP Basis Manager.

Job Duties

Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
Work within and outside the SAP department to determine best practices for future landscapes;
Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
Drive continual improvement in systems operations through collaboration with both delivery and development teams.
Actively engage in root cause analysis, in collaboration with software development and other delivery teams.

Collaborate with team leaders and team members to review workflow processes and SOPs.

Execute against defined project goals.

Required Skills

Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24/7 environment
Solid background administering the SAP HANA database
Understanding of SAP security principles
Experience with Red Hat Enterprise Linux and Ansible preferred
Experience with configuration management and automation tools
Experience with Sybase a plus
Experience with SAP Business Objects a plus
Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)

Experience working in ITSM tools, ServiceNow preferred

AWS and Azure service usage on commercial or government cloud
Development experience with a high-level language such as python or java a plus
Experience with Sybase ASE a plus
Strong analytical and critical thinking skills
Strong ownership bias
Deadline and detail-oriented

This position is fully remote.

This position requires US Citizenship—work must be done within the borders of the US.

Base Salary

$110,000—$125,000 USD

Company Benefits

Medical/dental/vision - 100% paid for employees, 50% paid for dependents
Life and disability - 100% paid for employees
401K - 3% contribution, no employee contribution necessary
Education and tuition reimbursement - up to $50K annually
Employee Stock Options Plan
Accident, critical illness, hospital indemnity benefits offered through our providers
Employee Assistance Program
Legal assistance
Paid Time Off - up to 6 weeks per year
Sick Leave - up to 2 weeks per year
Parental Leave - up to 12 weeks