Key Facts

Remote From:

Freelance

Mid-level (2-5 years)

English

Hard Skills

Support Engineering Employee Onboarding Analytical Dashboard Integration Platform As A Service (IPaaS) Cross-Functional Collaboration Process Management Telemetry Analytics Business Partnering Risk Mitigation Software Deployment Business Intelligence Tools Stakeholder Communications Meeting Facilitation Microsoft Dynamics CRM Customer Experience Improvement

Other Skills

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Troubleshooting (Problem Solving)
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Time Management
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Teamwork
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Creative Problem Solving
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Proactivity
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Verbal Communication Skills
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Relationship Building

Roles & Responsibilities

Minimum 2+ years in a customer-facing, technical role
Strong technical proficiency with product suites, platform integrations, and SaaS environments
Proven track record driving customer value, adoption, and engagement
Experience in cybersecurity or adjacent technical domains preferred

Requirements:

Partner Onboarding and Adoption: Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite; define success plans, track progress, and demonstrate measurable value.
Technical Guidance and Enablement: Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction; troubleshoot issues in coordination with senior CSAs or other internal teams.
Relationship Management: Build trusted relationships across technical, operational, and executive stakeholders; facilitate structured meetings, proactive communication, and value-focused reviews.
Cross-Functional Collaboration and Data-Driven Improvement: Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions; leverage dashboards and analytics to identify growth opportunities and inform strategic recommendations; maintain accurate CRM records, meet SLAs, and contribute to scalable processes.

Blackpoint Cyber

Cybersecurity

About Blackpoint Cyber

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations. Offering the only world-class, nation state-grade cybersecurity ecosystem, Blackpoint serves the MSP community using its own proprietary security operations and incident response platform, SNAP-Defense, which is available as a product or as a True Managed Detection and Response (MDR) service. Blackpoint not only detects breaches earlier than any other solution on the market, but its dedicated MDR security analysts work 24/7 to combine network visualization, insider threat monitoring, anti-malware, traffic analysis, and endpoint security in one rapidly deployed service to monitor and detain threats before it's too late. In addition to its MDR services, Blackpoint is launching LogIC, its new logging with integrated compliance service to help MSPs and their clients satisfy cyber compliance requirements, including assessments and audits. With simple push-button setup, LogIC’s hyper-efficient logging architecture and self-service web application allows you to generate compliance reports and manage all aspects of event and log collection. Streamline how you prepare for audits and know exactly where you are already covered without compromising your security posture. Blackpoint Cyber continues to work hard to deliver an end-to-end, effective cybersecurity ecosystem to the MSP community. The mission? Provide absolute, unified detection and response services for MSPs of all sizes to combat a constantly changing threat landscape. We’re winning the unfair fight. Are you? Learn more at www.blackpointcyber.com.

Company type: Scaleup

Industry: Cybersecurity

Founded: 2018

Company size: 51 - 200

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Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

About the Role:

We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Client Success Consultant who is adaptable, security-minded, deeply customer-focused, and highly technical.

This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of a Lead CSA or the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consultation, and data-driven account management, ensuring partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

Key Responsibilities and Success Factors

As a Client Success Consultant, you will play an essential role in driving partner adoption, technical enablement, and measurable outcomes. Success in this role requires a mix of technical expertise, relationship-building skills, and data-driven insight. Top performers are proactive, collaborative, and excel at aligning partner needs with Blackpoint solutions.

What You'll Do

Partner Onboarding & Adoption

Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite.
Define success plans, track progress, and demonstrate measurable value.

Technical Guidance & Enablement

Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction.
Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively, and adoption is optimized.

Relationship Management

Build trusted relationships across technical, operational, and executive stakeholders.
Facilitate structured meetings, proactive communication, and value-focused reviews.

Risk Identification & Mitigation

Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators.
Coordinate internal action plans to maintain and improve partner health.

Cross-Functional Collaboration

Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
Share feedback and insights to improve the Blackpoint product and partner experience.

Operational Excellence

Maintain accurate CRM records, documentation, and workflows.
Follow defined cadences, meet SLAs, and use standardized templates and reporting tools.

Data & Insight-Driven Decision Making

Leverage dashboards, telemetry, and analytics to interpret partner behavior.
Identify growth opportunities and inform strategic recommendations.

Continuous Improvement

Identify workflow gaps and propose enhancements.
Contribute to scalable processes, materials, and best practices for the Client Success organization.

What You’ll Bring

Minimum 2+ years in a customer-facing, technical role.
Strong technical proficiency with product suites, platform integrations, and SaaS environments.
Proven track record driving customer value, adoption, and engagement.
Ability to navigate complex customer environments and communicate effectively across personas.
Experience in cybersecurity or adjacent technical domains preferred.
Excellent written and verbal communication skills, with a curiosity-driven approach to problem solving.
Comfortable working independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

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