Key Facts

Remote From:

Full time

English

Hard Skills

Java (Programming Language) Identity And Access Management Spring Security Identity Services Engine Authentication Servers Distributed Database Apache Cassandra Cloud Computing Microservices Open Source Development Application Security Incident Management Application Programming Interface (API) Database Tuning Google Cloud Platform (GCP) Okta Cloud Management Platforms

Other Skills

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Accountability
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Collaboration
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Communication
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Teamwork
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Problem Solving

Roles & Responsibilities

7+ years of experience with API/Java/Spring Security, Web-Auth, SSO, SAML, OAuth, Federation, and IDP
Experience as service owner for Ping Identity (architecture, configuration, and management)
Proven ability to own production uptime, reliability, performance, SLAs/SLOs, and incident response, including 24/7 on-call rotation
Experience with distributed databases (CockroachDB, Cassandra) and IAM tooling (Okta); familiarity with cloud platforms (preferably Google Cloud Platform)

Requirements:

Contribute to the next generation of Five9's modern SaaS platform to enable AI-powered customer service in the Contact Center
Develop a highly available, scalable, and reliable microservices infrastructure with a focus on Identity and Access management (OAuth, tokens, customer/partner identity, citizen developers)
Apply cloud computing expertise and open source tools to solve complex platform challenges and provide production support
Gain deep knowledge of existing systems, contribute to their design, and participate in on-call production support with peers

Five9

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.

Key Responsibilities:

Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
You will play a critical role in developing a highly available, highly-scalable and reliable infrastructure for microservices with a primary focus on developing Identity and Access management system capable of handling OAuth, Security tokens, Identity of Five9 customers, partners and citizen developers.
You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
Dive deep into the software stack to troubleshoot and provide production support as needed.
Work with a team of peers, share a passion for what they’re creating and pull your own weight.

Skills Required:

You are an expert in API/Java/Spring Security, Web-Auth, SSO, SAML, OAuth, Federation, IDP & CICP with 7+ years of related experience.
Act as service owner for Ping Identity, responsible for architecture, configuration, and management.
Own production uptime, reliability, and performance, including SLAs/SLOs and incident response.
Participate in 24/7 production on-call rotation, troubleshooting and resolving identity-related incidents.
Experience in scaling and performance tuning of database queries and microservices.
Experience with Okta IAM is a plus.
Experience with distributed database systems like cockroach db, cassandra.
You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
Nice to have working experience with one of the major public cloud platforms, preferably GCP. Dive deep into the software stack to troubleshoot and provide production support as needed.
Work with a team of peers, share a passion for what they’re creating and pull your own weight.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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