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Remote Support

JPL 5G Solutions

Roles & Responsibilities

  • B.E / B.Tech in Engineering (IT, CSE)
  • 1 to 3 years of IT support experience
  • ITIL knowledge
  • Additional relevant technical certifications preferred

Requirements:

  • Provide first-level end-user support based on the knowledge base
  • Perform desktop and laptop hardware support and install/uninstall desktop applications
  • Manage tickets via ITSM tool and allocate to the appropriate resolver group
  • Support MAC, Windows OS, and mobile devices (Android/iOS) and ensure software compliance across end-user devices; work in 24x7 shifts

Job description

Job Accountabilities

             First level support to end users based on Knowledge base available

             Provide desktop and Laptop support.

             Basic installation and uninstallation of all desktop applications

             Handling ITSM Tool and allocating the tickets to the right resolver group

             Providing Support for MAC & Windows OS related calls

             Providing Support for Mobile Device (Android & IOS)

             Installation of Business-related software

             Ensuring Software Compliance in all the End User Devices

             Working in Shifts for 24X7 support

 

Skills Required (Knowledge and Skills)

             Excellent Communication Skills

             Laptop & Desktop Hardware

             Windows Operating System Knowledge

             MAC Operating System Knowledge

             Software application troubleshooting

             ITIL Knowledge

             Good Troubleshooting Skills

             Computer Networking Concepts

 

Key Attributes (Experience and Qualifications)

             B.E / BTECH in Engineering ( IT, CSE)

             Candidates holding additional, relevant technical certifications will be given preference.

             Experience 1 to 3 years

 


Salary

100000 - 600000 INR (Per Year)
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