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ServiceNow Developer HRSD/ITOM

Roles & Responsibilities

  • 5+ years of hands-on ServiceNow development/administration experience.
  • Expertise with ServiceNow ITSM/ITOM/ITAM/HRSD/CSM/SPM/PPM and/or ITBM and ability to design/implement applications.
  • ServiceNow CSA (Certified System Administrator) and Certified Application Developer certifications.
  • Now Mobile app experience, custom widgets (HTML/CSS/Bootstrap/AngularJS/Jelly/jQuery), and integrations (AD, MID Server, SOAP/REST) including scoped apps and Service Portal.

Requirements:

  • Support and maintain all technical aspects of the ServiceNow platform.
  • Design and develop out-of-the-box and custom applications on the ServiceNow platform, focusing on ITSM and HRSD.
  • Lead requirement gathering sessions with stakeholders and translate user stories into technical solutions.
  • Test, document, and train: validate new/existing functionality, document processes, and train end users.

Job description

Job Overview:

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITSM, ITAM, ITOM, CMDB, HRSD, CSM, SPM, PPM.



Key Responsibilities:

        Support and maintain all technical aspects of ServiceNow platform.

        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

        Owns the requirement gathering sessions collaborating with various stakeholders.

        Convert user stories into technical solutions.

        Possess the ability to work independently with minimal management supervision

        Testing of new and existing functionality

        Documentation of new and existing process

        Train end users/stakeholders


Experience and Skills Required:

        Relevant 5+ years of experience in developing application using ServiceNow platform (Development & administration )

        Expertise with any 1 or 2 of these ServiceNow ITSM, ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

        Experience with Now mobile app.

        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

        Experience of Scoped application and Service Portal

        Should have good understanding about domain separation

        Excellent Analytical, Logical, communication and problem-solving skills

        Should have ServiceNow CSA (Certified System Administrator) - Mandatory

        ServiceNow Certified Application Developer

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