Senior Technical Consultant ServiceNow

In this role, you will take ownership of operating our Enterprise Service Management platform – ServiceNow. This is your opportunity to work in a global environment, collaborate with various stakeholders, and actively contribute to improving our enterprise services.

Qualifications:

• University degree in Information Technology or a related field

• 5+ years of experience in ServiceNow platform implementation, development or administration

• Strong technical expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP APIs, MID Server, etc.) as well as Upgrade and Release Management

• Certifications CSA & CIS ITSM (more is a plus)

• Good understanding of ITSM principles and frameworks (ITIL certification is a plus)

• Ability to translate business requirements into technical solutions

• Excellent communication skills in English (German is a plus)

• Proactive, structured, and solution-oriented mindset

Responsibilities:

• Ensure stability, security, and performance of our ServiceNow platform

• Lead upgrades, patches, and configurations

• Manage user access, roles and permissions

• Proactive troubleshooting and monitoring

• Develop workflows, forms, and automation to optimize processes

• Implement new features and integrations with other systems

• Configure and customizing processes to meet business requirements

• Collaborate with IT and business teams to analyze requirements and design solutions

• Drive continuous improvement initiatives to enhance service delivery

• Lead workshops on best practices for ServiceNow solutions

• Lead transitions from development to operations

• Manage supplier performance, SLAs, and operational budget