Manager, Orthotics

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Orthotics Manager

The Manager of Orthotics oversees the day-to-day operations of Orthotic Services; coordinate and supervise operations of the department; administer services and orthotic devices as prescribed by a referring physician; and maintain performance improvement activities within the department. Assure competency of all staff members; may assist in formulating budget and evaluating the departments performance. Maintain efficient and effective department operations while requiring compliance with all accreditation, state, federal and local regulatory laws, standards, and protocols.

Job Duties:

• Managing all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily.
• Oversees the day-to-day operations of the Orthotic team, including, but not limited to the following: creating and monitoring a labor budget, payroll, scheduling, training/cross-training, hosting in-services/meetings, staging equipment, ensuring you have working vehicles, facility/risk management, loading and unloading vehicles, populating KPIs such as the DHL and DPR, handling incomplete stops or paperwork issues.
• Ensuring that employees are treating our patients, new and existing, to the highest level of customer service possible.
• Oversee and monitor dispatch route maximization, clearing the route and following and/or improving the overall process.
• Ability to plan and organize orientation and in-service training for department staff members and participate in guidance and educational programs
• Ensures staff are competent in provide patient care and services, troubleshooting, risk management, and ergonomics, completing new hire and annual competency assessments.
• Assist with implementation of quality improvement programs (process) to meet company policies.
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Ability to observe and evaluate treatment effect and recommend changes to physician if necessary
• Serve as a liaison between administration, patients, physicians, and other healthcare providers
• Ensure effective maintenance of records pertinent to personnel and operation of the department
• Prepare reports regarding Orthotics services, i.e., utilization, performance improvement, service data, outcome data, productivity, including long term capital budget and short-term operation budget
• Ensure compliance with accreditation standards and requirements; enforcing adherence to requirements; advising leadership and Compliance on needed actions
• Develop and maintain working knowledge of current HME products and services offered by the company
• Complete assigned compliance training and other educational programs as required
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Other duties as assigned.

Minimum Job Qualifications:

• High School Diploma or Equivalent; Associate or bachelor’s degree in business or health care related field preferred
• Two (2) years Healthcare experience preferably in orthotics or HME is required.
• Experience with liaison, discharge planning or referral coordinator experience is preferred.
• Valid and unrestricted driver’s license in the state of residence

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.