Regional Field Engineer - Escalators

Date Posted:

2026-01-21

Country:

United States of America

Location:

OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA

Manager Field Engineering – Escalators  

Otis Elevator Company is searching for a highly motivated Regional Field Engineer of Escalators to provide technical support and guidance to all field associates.  

Essential Responsibilities  

• Primary responsibility is to provide technical support to the field and lead and train field associates on non-Otis escalator equipment.  

• Ensure that all field personnel comply with safe work practices in accordance with EH&S standards   

• Thoroughly investigate and resolve all critical customer problems with the use of Otis products  

• Interface with internal and external customers and identify solutions and provide consultations as needed  

• Monitor field tests, first inspections, and data reports of escalators 

• Consult with maintenance / repair superintendents, constructors, adjusters, and other managers regarding problems encountered with product performance  

• Proactively offer assistance to the region regarding the malfunctioning of non-Otis escalator equipment  

  

Education / Certifications  

• High school degree required; Bachelor’s degree preferred  

  

Basic Qualifications  

• 5+ years relevant technical elevator experience required  

• Ability to work in a highly team-oriented and dynamic environment  

• Candidates must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Travel 5% 
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software  
• Strong leadership skills, goal-orientated, strong time management and organizational skills  
• Working knowledge of non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products  
•  Otis is the world’s largest elevator and escalator manufacturing, installation and service business.  We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.  We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!  

  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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