Implementation Consultant I

As an Implementation Consultant, you will be responsible for the onboarding experience for all Propertyware or Buildium’s newest and existing customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software and integrate Propertyware or Buildium into their business. You will work cross-functionally with the Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers. Lastly, you will also advocate the utilization of Propertyware or Buildium features and functionality to maximize their business’s growth potential.

• Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program.
• Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed-upon “graduation” plan.
• Assist with data import (automated or manual) and quality check the customer’s data.
• Set expectations for turnaround times and maintain a light “project plan” for the customer.
• Set up and train on add-on services as applicable
• Proactively provide additional training to new customers who are struggling or in danger of churning.
• Maintain a current, in-depth knowledge of the functions and special features of Propertyware and be able to effectively transfer this knowledge to a wide range of users.
• Build a connection with clients to promote client engagement and prevent them from churning.
• Continue to iterate on the program using your personality and voice to create a memorable onboarding experience.

• With at least 2 years’ experience in Software Implementation and Training
• High level of energy and enthusiasm, a desire to “wow” the customer, and a passion for being part of a hard-working team
• Comfortable on the phone with training session
• Experience working well in a team environment.
• Strong attention to detail and highly accountable
• Demonstrated empathy with the challenges our customers face.
• Outstanding communication and interpersonal skills, verbal and written.
• Ability to multitask in a fast-paced environment, balancing quality and progress.
• Self-motivated, works independently, has good judgment, and consistent follow-through.
• Strong product knowledge and ability to stay on top of new product releases.
• Basic understanding of Salesforce.
• Must be willing to work in a fixed Night Shift schedule.
• Must be willing to be flexible in terms of Work Arrangement (Work on Site, Work from Home, or Hybrid Set Up)

Preferred Skills:

• Four-year degree or equivalent work experience preferred. 
• Affordable housing experience preferred. 
• Experience working in a sales environment a plus; knowledge of the sales cycle.