Key Facts

Remote From:

Brazil

Full time

English

Hard Skills

Other Skills

•
Communication

Roles & Responsibilities

Experience with Salesforce development (Apex, SOQL/SOSL, Lightning Web Components) and Salesforce APIs (REST/SOAP/Bulk) and integration design patterns.
Hands-on experience with data ingestion, data harmonization, identity resolution and unification rules, and large-scale data processing.
Experience connecting Salesforce Data Cloud/Data 360 to external systems (Azure/Microsoft Fabric, Oracle, Siebel) and selecting native connectors vs. custom integrations.
Experience with ETL tools (Informatica, MuleSoft, Talend, Databricks) and working in Agile/Scrum environments, with strong technical communication and English proficiency.

Requirements:

Lead end-to-end ingestion and mapping of customer data from Salesforce CRM, Siebel, Azure/Microsoft Fabric, Oracle, and churn model outputs into Salesforce Data 360; design, build, and maintain identity and account unification rules to produce accurate customer matching and golden records.
Create scalable, repeatable pipelines for ingestion, transformation, mapping, and controlled promotion across environments (including Data 360 data kits).
Enrich Salesforce CRM records with Data 360 attributes and analytics/model insights (e.g., churn) using related lists, dynamic related lists, and custom UI components.
Develop and support APIs and integration services for secure internal consumption of Data 360 and CRM data; monitor and optimize Data 360 credit consumption to balance cost, performance, and SLAs.

Encora Inc.

About Encora Inc.

Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

Important Information

Location: Brazil
Job Mode: Full-time
Work Mode: Work from home

Job Summary

We are seeking an experienced Senior Salesforce Developer with Data Cloud experience to support a strategic initiative focused on reducing customer churn by integrating and enriching customer data across multiple platforms. This role will work closely with the Salesforce Architect, data engineering teams, and cross-functional partners to ingest, unify, and expose data within Salesforce CRM and Salesforce Data 360 (Data Cloud).

Responsibilities and Duties

Lead end-to-end ingestion and mapping of customer data from Salesforce CRM, Siebel, Azure/Microsoft Fabric, Oracle, and churn model outputs into Salesforce Data 360;
Design, build, and maintain identity and account unification rules to produce accurate customer matching and golden records;
Create scalable, repeatable pipelines for ingestion, transformation, mapping, and controlled promotion across environments (including Data 360 data kits);
Enrich Salesforce CRM records with Data 360 attributes and analytics/model insights (e.g., churn) using related lists, dynamic related lists, and custom UI components;
Support CRM data strategy during the Siebel-to-Salesforce migration, prioritizing Salesforce CRM as the system of engagement as adoption increases;
Develop and support APIs and integration services for secure internal consumption of Data 360 and CRM data; partner with architecture/engineering on integration patterns and implement ETL when native connectors don’t meet requirements;
Monitor and optimize Data 360 credit consumption to balance cost, performance, and SLAs;
Enable business teams to use enriched customer data for segmentation, activation, and analytics use cases;
Document processes, standards, and runbooks; contribute to shared enablement resources to drive adoption and operational continuity.

Essential Skills

Experience with Salesforce development;
Strong proficiency in: Apex, SOQL/SOSL, Lightning Web Components (LWC), Salesforce core data model, Salesforce APIs (REST/SOAP/Bulk), and integration design patterns;
Hands-on experience with Data ingestion and harmonization, Identity resolution and unification rules, Data kits and environment promotion, Large-scale data processing;
Experience connecting Salesforce Data Cloud/Data 360 to external systems (Azure/Microsoft Fabric, Oracle, Siebel, or similar), including when to use native connectors vs. custom integrations;
Experience with ETL processes and/or tools (e.g., Informatica, MuleSoft, Talend, Databricks);
Experience working in Agile/Scrum teams;
Strong technical communication skills, able to translate complex concepts for architects, engineers, business users, and leadership;
Advanced English to be in contact with customer representative on a daily basis.

Highly Desirable Skills

Experience with Salesforce Marketing Cloud, especially data activation and segmentation;
Experience with Siebel CRM integration and/or data migration;
Knowledge of telecom customer data, churn analytics, or Customer 360 implementations;
Familiarity with Azure data engineering and Microsoft Fabric connector limitations;
Understanding of scalable deployment pipelines and DevOps tooling (Git, CI/CD).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.