Hands-on experience in an operational role supporting production platforms (e.g., Linux Admin, DevOps Engineer, SRE, or Software Engineer).
Hands-on experience with enterprise Kubernetes distributions, including Red Hat OpenShift Container Platform.
Familiarity with architecture, design, deployment, or administration on cloud/container platforms (OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry).
Proficiency with infrastructure automation and GitOps tooling (Terraform, Ansible, Kustomize) and CI/CD tooling, plus experience with platform observability and monitoring tools (Dynatrace, Datadog, Prometheus, Grafana).
Requirements:
Provide OpenShift platform engineering across OpenShift 3/4+, using CLI/GUI/API to log in, troubleshoot, and resolve tickets with client communication and escalations.
Manage and troubleshoot OpenShift components—SDN/CNI networking, multi-homed hosts, storage (storage classes, CSI drivers), and Kubernetes Operators—along with lifecycle management and automation.
Support OpenStack platform activities (OpenStack 13/16+), including CLI/GUI/API login, troubleshooting networking (e.g., Juniper Contrail, SR-IOV) and storage issues, with automation via Git/Ansible/pipelines.
Maintain OpenShift/OpenStack architecture, design and automation, enhance pipelines, and leverage observability and alerting tools (Dynatrace, Datadog, Prometheus, Grafana) for problem validation and metrics.
Job description
Responsibilities
General:
Work with technology partner(s) as required to open, update, and resolve tickets.
Communicate with clients as needed for updates, escalations, and ticket closure upon resolution.
Handle escalations to Level 3 for clients or technology partner(s).
OpenShift:
Provide Kubernetes expertise across multiple distributions, focusing primarily on Red Hat OpenShift.
Use OpenShift CLI, GUI, and API to log in and troubleshoot affected systems (OpenShift 3 and 4+).
Support and troubleshoot OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking.
Manage storage requirements, storage classes, CSI drivers, and backends within the OpenShift context.
Support and manage Kubernetes Operators and lifecycle management.
Utilize Git/source code management, pipelines, Ansible, and other automation tools.
Maintain OpenShift architecture and design, including roles and node types.
Investigate OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking issues, escalating to networking teams as needed.
Review and resolve storage requirements and connected storage issues, escalating to storage teams as necessary.
Troubleshoot Kubernetes Operators and lifecycle management to maintain platform operational status.
Leverage client and OpenShift monitoring and visibility systems for problem validation and gathering additional metrics.
Develop and enhance existing automation, building additional code to improve efficiency and processes.
OpenStack:
Use OpenStack CLI, GUI, and API to log in and troubleshoot affected systems (OpenStack 13 and 16+).
Support OpenStack architecture and design, including roles and node types.
Troubleshoot OpenStack network plugins like Juniper Contrail and hardware passthrough technologies like SR-IOV for networking and GPU.
Resolve connected storage issues in the context of OpenStack, escalating to storage teams as needed.
Use Git/source code management, pipelines, Ansible, and other automation tools.
Develop and enhance automation processes, building additional code for improved efficiency.
Qualifications
Experience in an operational role, e.g., Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting production platforms.
Expertise in enabling and onboarding application/development teams and managing active user bases via change management processes.
Hands-on experience with enterprise Kubernetes distributions, including Red Hat OpenShift Container Platform.
Familiarity with architecture, design, deployment, or administration on any cloud container platform (e.g., OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry).
OpenStack architecture, design, deployment, and operational management experience.
Knowledge of testing methodologies and CI/CD tooling (e.g., Jenkins, Tekton).
Experience with cloud-native engineering and CI/CD pipeline development or usage.
Proficiency in platform observability tools (Dynatrace, Datadog, Prometheus, Grafana) and alerting systems (PagerDuty, Healthwatch, Alertmanager).
Familiarity with CLI and management tools like oc, kubectl, Helm, and openstack.
Experience with GitOps workflows and tools like Kustomize for declarative Kubernetes object management.
Infrastructure automation expertise using Terraform, Ansible playbooks, or equivalent tools.
Proficiency in SCM tools such as Git, Subversion, or Gerrit.
