L2 Support Engineer

Job Title: L2 Support Engineer

Location: Bangalore / Hyderabad / Chennai / Remote

Work Mode: Remote

Experience: 4+ Years

Notice Period: Immediate 30 Days

Employment Type: Full Time (FTE)

CTC: Up to 17 LPA

Shift: 24x7 Support (On-call rotation)

Interview: 1 Round

Job Description

We are looking for an experienced L2 Support Engineer to provide 24x7 production support for critical applications. The role involves monitoring systems, troubleshooting issues, performing root cause analysis, and coordinating with development teams to ensure high system availability and performance.

Key Responsibilities

• Provide Level 2 application support for production systems
• Monitor application health, logs, and dashboards
• Perform RCA and coordinate with L3/development teams
• Troubleshoot frontend (Angular) and backend (Node.js) issues
• Handle incidents, problems, and changes as per ITIL
• Support deployments, hotfixes, and release validation
• Maintain support documentation and runbooks

Required Skills

• L2 Application Support
• Angular & Node.js
• JavaScript / TypeScript
• Linux & log analysis
• Monitoring tools (Grafana, ELK, Splunk, etc.)
• Incident & Problem Management (ITIL)

Salary

15000000 - 17000000 INR (Per Year)