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Service Delivery Manager – Water/Wastewater assets

Role overview

Qualifications

  • Demonstrable experience in water or wastewater operations with team leadership/management responsibilities
  • Solid knowledge of mechanical and electrical engineering and water treatment compliance
  • Experience in risk assessment, document control, job planning, inspections/auditing, and IT
  • Industry-standard Health and Safety qualification (e.g., NEBOSH/IOSH)

Responsibilities

  • Lead and manage teams of field engineers and plant operators to deliver high standards of health and safety, performance, quality and compliance across customer sites
  • Monitor, plan and coordinate operations and maintenance activities, driving continuous improvement of water and wastewater assets
  • Build and maintain strong customer relationships through proactive service delivery and issue resolution
  • Report to the UK OM Manager and attend meetings at the head office in Huntingdon as required

About the company

Anglian Water Services logo

Anglian Water Services

Water & Wastewater Treatment

Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.

Company details

IndustryWater & Wastewater Treatment
Company size5001 - 10000

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Job description

Salary – circa £42,000 + Company car  

Home based role covering sites across the UK 

Flexible time based on work requirements. Minimum of 37.5 hours per week 

 

We are looking for an ambitious, driven and talented individual to join the Alpheus team as our Service Delivery Manager, to ensure the highest standards of delivery of our operations and maintenance services across the UK.  There will be requirements to attend meetings in Huntingdon at the head office. 

 

Alpheus (the commercial arm of Anglian Water Group) are a successful designer, builder and operator of water and wastewater assets, delivering compliant, cost effective, and reliable water and wastewater solutions for almost thirty years. We are continuing to grow our high-performance organisation both centrally in Huntingdon and across major sites in the UK. 

 

What will you be doing? 

 

Reporting to the UK O&M Manager you’ll have direct leadership and line management responsibilities for our teams of highly skilled and experienced field engineers/plant operators. You’ll be responsible for monitoring and delivering high standards of H&S, performance, quality and compliance across our customer’s sites, along with building great customer relationships. 

 

The successful candidate for this fast paced and hands on role will have demonstrable experience within the water or wastewater operations industry, along with relevant experience in team management or leadership duties. You’ll be able to demonstrate a sound knowledge of mechanical and electrical engineering along with an excellent awareness and understanding of water treatment and compliance. Experience in risk assessment, document control, job planning, inspections/auditing and IT will be desirable, along with an industry standard H&S qualification. 

 

What do you need? 

 

Strong leadership and management skills, excellent communication abilities and a dynamic approach to problem resolution will be required. In addition, the ability to identify areas of the business and customer’s sites where improvements can be made will be essential. 

 

If you are a proactive leader with a strong customer service focus, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a growing organisation, this could be your next long-term role. 

 

What benefits do we offer? 

 

Being an innovative, forward thinking and customer driven water and waste water asset company, our focus on being the best waste management,  operations and design and build services provider requires a fully engaged and committed work force at its heart. 

 

At Alpheus, we recognise the importance of our skilled and dedicated employees and want to make sure our people are recognised and rewarded. As part of Anglian Water Group we offer all the benefits of an major industry leading employer. 

 

Some of our benefits include: 

 

•Bonus Scheme 

•Individual Private Health Care 

•Company lease car or cash for car 

Competitive pension scheme – Anglian Water double-matches your contributions up to 6% 

Plus lots more! 

 

Close date: 30/01/2022

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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