Triage Clinician

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

This is a full-time (32 hours per week), fully remote position with a Wednesday through Saturday schedule, 2:30PM - 11:00 PM CST. Qualified candidates must be located in a Compact state and hold a Compact RN License in the state in which you reside.

Bilingual Spanish/English language skills are preferred.

As a 24/7 call center operation, please be advised that our 40-hour work week schedules will vary to ensure continuous coverage for our customers. This means:

• Shifts may be scheduled across any day of the week

• Start times will vary based on business needs

• Schedules may include evenings, weekends, and holidays 

Our scheduling team works diligently to maintain appropriate staffing levels across all hours of operation while adhering to our 40-hour work week policy.

Join our team and help make a positive difference in an injured person's life.  As a Worker’s Compensation Telephone Triage Clinician, you will provide inbound telephone triage services remotely to injured workers while following the individual state Worker Compensation rules and regulations. In this role, you will:

• Use clinical expertise and communication skills to triage, consult, and provide recommendations for emergent and non-emergent situations.
• Focus on conveying compassion and ensuring service excellence is centered on the injured worker.
• Make safe decisions for appropriate care using critical thinking skills.
• Use departmental evidence-based protocols to triage patients.
• Build and maintain solid interdependent relationships within the team.
• Maintain up-to-date knowledge and skill in professional, clinical, and system areas.
• Demonstrate effective written and verbal communication skills.

• Unencumbered RN License in state of residence required (must be in a compact state).
• Minimum of three years’ recent RN experience in one of the following adult clinical areas: Telephone Triage, ER, Urgent Care, Medical Surgical Unit, Occupational Medicine
• Bilingual in Spanish Preferred
• Ability to obtain other state licenses as required with fees reimbursed
• Ability to function independently and learn in a virtual work environment
• Experience using Microsoft Office Suite
• The nature of this role requires a certain level of schedule flexibility to best serve our customers and maintain operational efficiency.

Key Considerations:

• Overtime may be required weekly to meet client needs or cover unexpected staffing needs
• Shift extensions daily may be necessary to provide continuous coverage or respond to high call volume
• Bi-annual shift bidding allows employees to adjust their schedules based on business needs, scheduled shifts will change during these times 

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $35.00 -  $38.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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