Sr. Manager - V2500 Customer Technical Services (Remote)

Date Posted:

2026-01-30

Country:

United States of America

Location:

US-VA-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The V2500 Customer Technical Service (CTS) department is seeking an experienced senior manager to lead the Troubleshooting, Components & Systems (TCAS) Team currently comprised of 8 highly skilled engineers. Our focus is to manage and resolve V2500 technical issues to maintain engine safety and competitive advantage relative to operational metrics such as Delays and Cancellations (D&C’s),Aborted Take-offs (ATO’s), Air Turnbacks (ATB’s), In-Flight-Shut-Downs (IFSD’s), and reduction of maintenance burden, etc. 

What You Will Do:

• The successful candidate will lead a team of talented CTS hardware and troubleshooting engineers to resolve current and emerging customer technical issues and direct technical communications with airlines and overhaul shops.

• You will manage and develop staff while ensuring your team’s adherence to P&W/IAE quality and engineering procedures. 

• You will integrate with other engineering disciplines as required to ensure that technical  program requirements are met.

• Take an active role in the leadership of the V2500 CTS organization as a member of the Management Team

• Maintain a 24/7 coverage schedule to ensure prompt attention to and timely resolution of any AOG and/or urgent troubleshooting request.

• Ensure proper and timely closure of field requests (EagleNet cases), Airbus Event Occurrences (OCC’s), FAA 21.3 submissions, and other commitments made in the normal course of business.

• Guide the team through the field event investigation process, assisting as required with Digital Flight Data Recorder (DFDR) data analysis and with interpretation of the various airframe reports generated after a V2500 operational event.

• Support Safety risk assessment and execute field actions assigned by Safety Review Board.

• Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Field Service Representatives (FSR), Component Integrated Product Teams (CIPTs), regulatory authorities, technical publications, Customer Service Managers and program partners to assess, plan and implement technical and logistics aspects of fleet management solutions.

• Interface directly with the two airframers whose aircraft are currently powered by the V2500 engine: Airbus for the A319, A320 and A321 aircraft and Embraer for the C-390 Millennium military transport.

• Oversee the conversion of maintenance manuals from the Airbus platform to the Embraer platform.

• Approve release of technical communications, Service Bulletins, Engineering Changes, Engineering Authorizations, Technical Data Package and EM/TSM/AMM updates.

• Support customer meetings, calls and conferences by creating and delivering presented material.

• Up to 10% travel

Qualifications You Must Have

• A Bachelor of Science degree in engineering and 10+ years of engineering experience working with gas turbine engine hardware/components OR

• Advanced degree in engineering and 7+ years of engineering experience

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications You Must Have

• Prior experience as a supervisor/leader of a team of professional employees

• Familiarity and/or prior experience in P&W Customer Service

• Prior experience working in a multi-national business partnership

• Working knowledge of V2500 engine and hardware and its full-authority EEC control system

• Direct knowledge and experience dealing with commercial airline customers & MROs.

• The ability to create positive relationships and craft clear communication

What We Offer:

• Benefits

• Relocation

Learn More & Apply Now

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

 

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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