Senior Project & Program Manager

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

About Us

We’re a leading provider of tax filing software that helps individuals and businesses simplify the complexities of tax season. Our marketing and product teams move fast, and our creative work plays a critical role in how we show up for customers across channels.

We’re looking for a motivated, detail-oriented Senior Project & Program Manager to help keep our creative engine running smoothly.

Role Overview

In this role, you’ll be the front door and central driver for creative work across channels like display advertising, CRM, product pages, and more. You’ll own the intake, triage, scheduling, and day-to-day management of creative projects, ensuring the right information is captured up front, the right people are assigned, and work moves from request to delivery on time.

You’ll partner closely with designers, copywriters, channel owners, product marketing, and other stakeholders in a fast-moving environment. Over time, there is also opportunity to lead larger cross-functional programs (for example, a new product feature launch) and help shape how our creative operations run.

The ideal candidate will have experience leading marketing, advertising, and product related projects comprised of multidisciplinary resources, with experience in collaborating with key stakeholders as well as third-party partners.

What You’ll Do

–Own creative intake & triage

• Serve as the primary point of contact for creative requests across channels (paid social, CRM, product pages, etc.).
• Ensure requests include clear objectives, requirements, timelines, and approvals before work starts.

–Plan & schedule work

• Build and maintain project schedules, assigning work across designers, copywriters, and other contributors.
• Balance priorities and capacity to keep the team focused on the most important work.

–Drive projects to completion

• Track projects from kickoff through delivery, proactively identifying risks, clarifying dependencies, and removing roadblocks.
• Keep stakeholders informed with concise, timely updates on status, risks, and decisions needed.

–Coordinate stakeholders

• Navigate a cross-functional environment that includes channel owners, product, legal, and leadership.
• Facilitate alignment on scope, timing, and trade-offs when priorities shift.

–Improve process & ways of working

• Help refine and document workflows, templates, and checklists for creative intake, reviews, and approvals.
• Look for opportunities to streamline recurring work and make it easier for teams to do their best work.

–Lead cross-functional programs

• For key initiatives (e.g., a new product feature or campaign), coordinate the plan across teams and channels, ensuring the right work happens at the right time.

Qualifications

• 5–8+ years of experience in project or program management, preferably supporting creative, marketing, or digital teams.
• Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment.
• Experience working closely with creative teams (design, copy, content). marketing/channel owners, legal counsel and leadership teams.
• Proficiency with project/work management tools (e.g., Asana, Workfront, Smartsheet, Jira, or similar).
• Strong organizational, communication, and stakeholder management skills.
• Project management certification is a plus but not required.

What We Offer

• Opportunity to develop and grow as part of a supportive team.
• Hands-on experience shaping internal culture and communications.
• A collaborative environment where self-motivation and initiative are encouraged.
• Remote working culture

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com  or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.