Technical Services Coordinator

Job Description

Main functions:

(In addition to these functions employees are required to carry out such other duties as may reasonably be required)

• To offer a professional communication link between Stryker and our customer base for the all technical service activities.

• To provide a high standard pro-active support facility to Technical Services Team

• To seek opportunities of improving the service that is provided for our external/internal customers.

Key Activities & Accountabilities:

To offer our customers a first-class service to compliment the rest of the Stryker Corporation.

• Being first contact of customers and collect all phone calls
• Organizing and assigning jobs to service team together with related supervisor
• Processing quotations
• Processing invoices
• Processing stock orders
• Listing and arranging incoming and outgoing devices by cargo
• Creating well organized documentation
• Preparing Maintenance schedules and strictly follow up
• Providing strong support to technical service team while they are in field and in repair center
• Preparing necessary reports weekly, monthly, quarterly and yearly on time
• Pro-actively seek methods of improving the services provided by the department
• Create high standard of internal communication between “sales team, marketing team & operations team” and technical service department
• You will be expected to be flexible in terms of assisting the team in times of high volumes of workload

Education:

• Graduate of Office Management and Administrative Assistant OR relevant

Experience and Qualifications:

• Minimum 2 years of experience
• Demonstration of evidence of the following:
• Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement,
• Active involvement in team engagement,
• Accuracy and attention to detail,
• Pro-active and the ability to consider the wider picture,
• Being conscientious, committed, focused and professional in their work ethics,
• Ability to handle numerous tasks at any given moment and to work under pressure,
• Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects,
• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately,
• Relationship Builder – Builds and maintains relationships within the team and across the wider organization,
• Excellent communication skills,
• Advanced English and Turkish language skills (Spoken & Written),
• Excellent knowledge of Microsoft Office (Word, Excel, Power Point),
• Proactivity - Has a pro-active and independent personality, ability to manage their own workload and priorities appropriately
• Strong internal drive and motivation to make a difference and add value to an organization

• This role will report directly to the Sr. Manager, Technical Services Turkey &CEE

Work From Home: Not available

Travel Percentage: 0%