This is a remote position.

AtriumCare Manager

Do you have a passion to belong to an organization where your contributions go a long way? Do you want to belong to an intimate but growing team that is passionate about innovation, collaboration and exceptional client service?

At Atrium, we are constantly striving to grow and learn so that we can better support our clients. If you have a growth mindset, are a self-starter and thrive in a dynamic environment, you are probably a great fit for our team!

About you

You have a passion to belong to an organization where your contributions go a long way. You want to belong to an intimate but growing team that is passionate about innovation, collaboration and WOW client service. You have a growth mindset, are a self-starter and thrive in a dynamic, small team environment. If this sounds like you, keep reading!

Overview

The AtriumCare Manager plays a key role in delivering exceptional client support and managing ongoing client relationships. This individual will be responsible for ensuring timely, high-quality service, and proactively addressing client needs.  The ideal candidate will be client-focused, highly responsive, and committed to maximizing client satisfaction while embodying Atrium’s core values and fostering strong, collaborative relationships.

What You’ll Do

Client Support 

• Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude.
  

• Ensure each client receives the highest level of support.
  

• Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry.
  

• Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system.
  

• Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients.
  

• Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time.
  

• Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service.
  

• Proactively call and manage our client base to present new products and features that are released.
  

• Highest level of responsiveness to urgent client problems.
  

Product Implementations

• Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities.
  

Requirements

• 3+ years experience with technology-enabled services/SaaS.
  

• Ability to thrive, both within a team and individually, in a fully remote work environment. 
  

• Proficient with Office Suite applications.
  

• Ease in learning and becoming proficient with new technologies.
  

• Use verbal and written interpersonal skills to effectively communicate with and advocate for our clients.
  

• Derive energy from applying analytical skills to important client problems.
  

• Exhibit a high degree of initiative and autonomy.
  

• Ability to function well in a fast-paced, collaborative environment.
  

• Ability to effectively manage multiple projects with multiple deliverables.
  

• Excellent organizational skills and attention to detail.
  

• Effective time management skills with a proven ability to meet deadlines.
  

• Experience with SQL queries is a plus.
  

• Bachelor’s Degree preferred.
  

Why work at Atrium Campus?

• Our mission is to connect people and solutions to power exceptional experiences.
  

• Collaborate with a passionate, positive-minded team from around the country that is supportive and encouraging of one another.
  

• The ability to learn and expand your career at a fast-growing and continuously evolving company.
  

• Your contributions are visible and have a high impact
  

• We invest in our employees through career development & opportunities, virtual social events, and competitive benefits.
  

• Enjoy the benefits of working remotely full-time.
  

About Atrium Campus

Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. The Atrium cloud solution encompasses closed loop payments, meal plans, declining balance, activities, physical access rights, mobile credentials, identity management and more. 

As an equal opportunity employer, Atrium welcomes diverse employees and leaders with integrity, while serving clients and partners with a commitment to excellence.   

Learn more about Atrium at http://www.atriumcampus.com.

PLEASE NOTE: All candidates applying to this job posting must be authorized to work in the United States without sponsorship of any kind; no possibility of H1-B sponsorship, transfers or corp-corp available.