Technical Support Engineer, Providence

We’re looking for an experienced Customer Success Architect to join us and be one of the founding members of the team. CS Architects play a crucial role in our business- listening and learning about customers' needs and feedback, our CS Architects find pragmatic, component-driven architecture solutions to solve our customer's concerns.

Hours: Monday - Friday.
This is a remote role in Poland, preferred location is Warsaw.

What you’ll do

• Deliver technical and industry thought leadership to our customer’s business and technical decision makers
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
• Maintain a deep understanding of the Torq solution and the product roadmap
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
• Triaging and Prioritizing reported customers Incidents

Requirements

• 5+ years of experience working in similar roles at B2B SaaS companies
• Experience working with enterprise costumers, conducting on-site meetings
• Ability to clearly articulate technical topics to a non-technical audience
• Exceptional analytical, conceptual, and problem-solving abilities.
• Interpersonal skills - ability to work with customers and translate it to proactive solutions
• Experience in designing and writing automation scripts (scripting - bash/python)
• Experience in reading APIs and security
• Working in SOC or IRT team is an advantage