Key Facts

Remote From:

India

Fixed term

English

Hard Skills

Other Skills

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Troubleshooting (Problem Solving)
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Communication
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Analytical Skills
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Teamwork
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Problem Solving

Roles & Responsibilities

10-12 years of experience in SAP CX/CRM/Sales domains
Hands-on SAP technical experience in SAP SD module
Familiarity with SAP Sales Cloud, CPQ, SAP Commerce Cloud and SAP Analytics Cloud is a plus
Self-starter with functional and technical familiarity in the SAP environment

Requirements:

Participate in improvement initiatives of Sales and CRM in SAP SD, SAP Sales Cloud, CPQ, SAP Commerce Cloud and SAP Analytics Cloud
Work closely with Sales/Marketing teams to support, analyze and optimize processes in the Sales CRM systems
Provide ongoing support and maintenance for SAP Sales CRM solutions, including troubleshooting and issue resolution
Actively participate in SAP systems' upgrade cycles

Awign

Information Technology & Services

About Awign

Awign is India's largest on-demand work fulfilment platforms, helping enterprises run their business at scale through end-to-end management and outcome-based execution of core business functions. This is done through our mobile and distributed community of 1.3mn+ gig partners across 12,000+ pin codes in India. Our tech-driven solution allows enterprises to variabilize their fixed costs, optimize toplines and focus on business profitability. We work with enterprises to take up recurring business functions, such as auditing, due diligence, invigilation, proctoring, last-mile delivery, new business development, telecalling along with content & data operations. Our division for high-skill gig talent, Awign Expert helps enterprises hire high-skill talent on a contractual basis and manage the entire lifecycle of those professionals.We are on a mission to uplift lives of 100mn people in India by providing them a platform to leverage and grow their skills. Awign enables gig partners to expand their income potential beyond the bounds of time, location and skills. Gig partners can choose between multiple gig opportunities across varied skill sets according to their own time and location-based flexibility. One platform, infinite avenues. #AwignEkMaukeAnek

Company type: Scaleup

Industry: Information Technology & Services

Founded: 2018

Company size: 201 - 500

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Job description

This is a remote position.

Designation: SAP CX System Lead

Location: Remote

Experience Required: 10-12 years

Shift timing: 12 pm to 9pm / 1pm – 10pm IST

Job Description:

A high caliber individual is most important for this role over location although many of the key business stakeholders are UK/EU based.

The system lead role is to be the leading source of expertise on how to design, configure and deploy CX industry innovative products to support client drive for revenue growth, market share, to be a customer centric, digital and data driven organization.
The successful candidate must be a self-starter, possessing functional and technical familiarity in the SAP environment. Hands-on SAP technical experience in support of the SAP SD module and notable SAP Sales & Marketing suite of products a plus. Along with day-to-day support activities, there will be considerable opportunity to play a key role in major initiatives and projects.

Responsibilities can include:

Participate in improvement initiatives of Sales and CRM in SAP SD, SAP Sales Cloud, CPQ, SAP Commerce cloud and SAP Analytics cloud.
This role will work closely with Sales & Marketing (or business) team to support, analyze and optimize the processes in the Sales & CRM systems.
Provide ongoing support and maintenance alongside existing team for the SAP Sales & CRM solutions, including troubleshooting and issue resolution.
Stay up to date on SAP developments, industry trends and best practices in the SAP Sales & Marketing area.
Work with SAP team and pan-IT functions on overall technical solutions to meet best for client requirement.
Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues to maximize the benefit of IT system investment.
Query and analyze data within the existing system to provide essential information for future improvements.
Actively participate in SAP systems' upgrade cycles.
Interface and coordinate work assignment with other 3rd party system implementors.