Key Facts

Remote From:

Anywhere

Fixed term

Mid-level (2-5 years)

2 - 23K yearly

English, Spanish

Hard Skills

Telemarketing Inbound Sales Customer Retention Inside Sales Data Entry Overcoming Objections Customer Interaction Management Selling Techniques Microsoft Operating Systems Product Knowledge +2 more

Other Skills

•
Consultative Approaches
•
Rapport Building
•
Communication
•
Multitasking
•
Active Listening
•
Assertiveness
•
Telephone Skills
•
Detail Oriented
•
Cultural Sensitivity
•
Empathy
•
Relationship Building

Roles & Responsibilities

High School Diploma or equivalent
Fluent English and Spanish
2+ years of Sales / Retention experience
Previous inside sales/Retention or telemarketing in a quota-driven environment and/or call center experience

Requirements:

Provide exceptional bilingual customer care by handling inbound sales, retention inquiries, and customer questions
Track and report customer interactions, and ensure accurate data entry across multiple screens
Translate documents from English to Spanish to support Spanish-speaking customers
Build product value, address concerns, and overcome objections while nurturing customer relationships

Job description

This is a remote position.

Work From Home Opportunities

Exceptional English or Fully Bilingual English/Spanish

WE ARE A COMPANY THAT RECRUITS VIRTUAL WORKERS FOR A LARGE PHARMA/SUPPLEMENT CORPORATION. POSITIONS SUCH AS – SALES, RETENTION & CUSTOMER SERVICE SPECIALIST.

VISIT OUR WEBSITE APPLICATION FOR MORE INFO: Apply Here!

WE HAVE OPPORTUNITIES IN THE FOLLOWING AREAS:

SALES (INBOUND) $6-$12 USD Per Hr. + Incentives

RETENTION $12 USD Per H. + Incentives

Not all positions are available at time of ad publishing/ Rates vary in each department.

Requirements

Procedural Capabilities

Have solid computer skills with the ability to navigate through multiple screens consistently
Track and report customer interactions
Multitask
Adapt to frequently changed products, promotions, policies, and procedures
Enter data quickly and accurately
Quickly summarize customer information during every call based on information displayed on computer screen
Manual dexterity to allow for navigating between screens and entering data
Resourceful - Find answers to customer questions and policy questions
Translate documents from English to Spanish (agents serving Spanish customers)
Understand a customers concerns and match, in real time, the concern with a company product and price tier
Build product value to show the customer how the products will serve their needs
Soft skills / Phone skills
Deliver extraordinary customer care by responding to customer questions and concerns
Use excellent soft skills such as active listening, building rapport, empathy
Build rapport and nurture customer relationships
Handle all of the aspects of the customer interaction to create an excellent customer experience
Speak clearly and fluently in English (and Spanish)
Address concerns and overcome objections
Write in English using proper grammar and punctuation
Assertive, consultative and results oriented
Strong attention to detail
At times, defuse and empathize with upset and angry customers
Culturally attuned and sensitive to the United States and Latin American markets
Accent Neutral

Minimum Education and Experience

High School Diploma or equivalent
Fluent English and Spanish
2+ years of Sales / Retention experience
Previous inside sales/Retention or telemarketing in a quota driven environment and/or call center experience