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Call Center Agent (Canada)

SRR Group

Key Facts

Remote From: 
Canada
Full time
8 - 23K yearly
English

Other Skills

  • •
    Customer Service
  • •
    Needs Assessment
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Windows PC specs: Core i7 (8th gen+) or Core i5 (10th gen+), 12 GB RAM, 128 GB SSD, 2 GB graphics.
  • AMD PC specs: Ryzen 5/7/9 (minimum 3600), 12 GB RAM, 128 GB SSD, 2 GB graphics.
  • Macintosh specs: Core i7/i5/M1/M2, 12 GB RAM, 128 GB SSD, 2 GB graphics.
  • Network and power requirements: stable main internet with jitter below 10 ms, latency below 160 ms, upload > 25 Mbps and download > 40 Mbps; secondary internet backup and 8-hour power backup.

Requirements:

  • Manage a high volume of incoming and outgoing calls in operations.
  • Identify client needs and provide solutions.
  • Answer inbound calls, convert them to leads, and later to towing jobs.

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of the client and find a solution to them.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION
1. Full Time Remote
2. Pacific Time Zone
3. Weekly Payout
4. Salary ($ 12.00 USD/hr + bonus/incentives)
5. Shift-based — in a Call Center that works 24/7.

Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

2.  Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

 

Using internet speedtest: 

VoIP Speed Test | 8x8  // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

 

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

 

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

 

Power and Internet Backup is a MUST.




Salary: $12.00 USD/hr + bonuses/incentives
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