Salesforce Platform Lead

Position Overview

We are seeking a highly skilled Salesforce Platform Lead to oversee the strategic introduction, governance, and optimization of our Salesforce ecosystem. This role will ensure that Salesforce is embedded as a core enterprise platform, with well-defined processes, systems, and efficient delivery models that drive business growth, efficiency, and innovation.

Key Responsibilities

Platform Introduction & Enablement

• Lead the introduction and positioning of Salesforce as the core enterprise platform for CRM and business process automation.

• Champion Salesforce adoption across the organization, ensuring stakeholders understand its capabilities and value.

• Define clear onboarding processes, standards, and frameworks for new teams and functions leveraging Salesforce.

Process & Systems Definition

• Establish and document end-to-end business processes supported by Salesforce, ensuring consistency and scalability.

• Design governance models, system architecture, and integration strategies that align with enterprise standards.

• Continuously evaluate and refine processes to maximize efficiency, compliance, and user experience.

Efficient Delivery & Execution

• Define and implement delivery methodologies (Agile, DevOps, CI/CD) tailored for Salesforce projects.

• Ensure efficient release management, testing, and deployment practices to deliver high-quality solutions at speed.

• Monitor platform performance and delivery outcomes, driving continuous improvement and operational excellence.

License & Cost Management

• Oversee Salesforce license allocation, ensuring optimal usage and cost-effectiveness across business units.

• Regularly review license consumption, identify underutilized licenses, and recommend adjustments to maximize ROI.

• Manage development budgets, track project costs, and ensure financial transparency in platform initiatives.

• Collaborate with procurement and finance teams to negotiate vendor contracts and optimize licensing agreements.

Solution Design & Optimization

• Translate business requirements into scalable Salesforce solutions that balance configuration and customization.

• Oversee integrations with other enterprise systems, ensuring seamless data flow and process alignment.

• Stay ahead of Salesforce releases and innovations, proactively introducing new features to enhance delivery efficiency.

Leadership & Collaboration

• Collaborate with business stakeholders to define priorities, manage expectations, and deliver value-driven outcomes.

• Act as the trusted advisor for Salesforce strategy, process optimization, and delivery excellence.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).

• 7+ years of Salesforce experience, with at least 3 years in a leadership role.

• Proven expertise in Salesforce architecture, administration, and development.

• Strong knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).

• Experience with integrations, APIs, and middleware tools (e.g., MuleSoft).

• Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, Salesforce Certified Technical Architect) strongly preferred.

• Excellent communication, stakeholder management, and leadership skills.

Key Competencies

• Strategic thinker with strong business acumen.

• Hands-on technical expertise combined with leadership ability.

• Strong problem-solving and analytical skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Passion for driving digital transformation and user adoption.