Customer Support Specialist (iGaming) for TrueGroup

TrueGroup was founded in 2019 by a team of professionals from marketing, software development, and game design — people united not just by expertise, but by a shared passion for building meaningful things. From day one, TrueGroup has been more than just a company: it’s a community of curious minds, creative thinkers, and driven doers who believe in the power of collaboration.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

Requirements:

- Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
- Written English proficiency at B2 level or higher
- Willingness to work shift schedules, including night shifts, weekends, and public holidays
- Ability to stay focused in a multitasking environment
- Strong attention to detail and strict adherence to instructions
 

Responsibilities:

- Providing customer support via live chat and email
- Handling players’ inquiries, requests, and complaints
- Identifying complex or sensitive cases and escalating them to the relevant departments
- Ensuring compliance with internal quality standards and communication guidelines
- Working according to the assigned schedule and meeting individual KPIs
 

Working conditions:

- We offer flexible working hours and a remote work setup, enabling you to plan your work around your life and not your life around work!
- We offer 24 vacation days, and we provide paid sick leave
- We are ready to offer relocation support for candidates.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support of 50% for learning expenses to help you in your professional growth!
- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.