Role overview

Qualifications

Personal computer (PC) required; Mac computers not accepted
High-speed internet
Phone service with a smartphone
Outstanding verbal and written communication skills

Responsibilities

Provide phone-based donor support to receive donations and answer donor questions
Document donor accounts and process donations; assist with transfers when required
Maintain high-quality customer service and professional communication with donors; resolve inquiries and issues as needed
Collaborate with a remote team to support nonprofit initiatives and ensure donor satisfaction

Key facts

Remote from: Anywhere
Full time
Customer Support
384 - 151K yearly
English

Hard skills

Payment Processing Data Entry Dial-Up Internet Access Customer Success Management Call Center Experience Online Communication Service Level Management

Other skills

Customer Service
Smartphone Operation
Customer Service
Non-Verbal Communication
Adaptability
Multitasking
Time Management
Patience
Detail Oriented
Empathy
Self-Motivation
Problem Solving

About the company

Fox Advantage

Staffing & Recruiting

Fox Advantage is a staffing solution and business services company. We specialize in connecting businesses with qualified candidates to fill various types of job positions. We also offer a range of services designed to improve efficiency, effectiveness, and overall performance. We believe that customer success is at the heart of our growth.

Company details

IndustryStaffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!

Click here to apply

Requirements

Personal Computer (Mac computers not be accepted)
High Speed Internet
Phone Service with a smart phone
Valid photo ID
Secluded space in your home away from noise such as children, pets, construction, or other background noises.
A genuine passion for helping and connecting with people
Outstanding verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Empathy and patience to handle diverse customer needs
Previous customer service experience is a plus, but not required
Pass a background check

Benefits

Work remotely from the comfort of your home or preferred location
Competitive compensation with performance-based bonuses
Extensive training and ongoing professional development opportunities
Collaborative team culture that celebrates your achievements
Flexible hours with 24/7 availability
Set your own schedule
Pay rate of $0.20 to $0.32 per talk minute

How much can you earn?

The average pay is $13.00 per hour (this is a .25 cent per-talk-minute client), and the higher the call volume, the more you are paid. Check out some of the peak-time earnings of our agents per pay period:

SRodri**** $1,024.75

MNel*** $623.98

DBe** $1,179.98

LAnde*** $993.69

LAndr*** $1,512.05

CGlo** $659.58

PWeb**** $615.59

Salary: 20,000 - 23,000

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