Proven ability to deliver programs comprising multiple related projects and manage stakeholder relationships
Strong planning, risk management, and cross-functional collaboration skills
Requirements:
Plan, facilitate and lead complex business cases, plans and schedules using planning tools and cross-functional inputs
Coordinate language compliance program efforts (Bill 96/101), including audit activities and engagement with government/governance bodies
Deliver program outcomes across multiple related projects and mentor junior project/program team members
Manage large-scale, multi-site deployments; communicate with customer executives and maintain accountability across internal stakeholders
Job description
Job Title - Project and Program Manager_CAN
Duration - 6 months
Location - REMOTE LOCATION Canada
Job Description OQLF In support of Bill96 In support of Bill101 French required
Language compliance project Coordinating audit and audit work
Responsible for program delivery of multiple related projects and builds effective relationships with stakeholders. Responsibilities Planning
· Applies a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex Business Cases, plans and schedules (i.e. ROI)
· Competent in the use of planning tools, considers and develops cross functional plans Stakeholder Management
· Works with numerous stakeholders and may work with government/governance bodies
· Understands stakeholder needs and builds effective relationships
· Demonstrates influencing skills to achieve solutions and dealing with challenging stakeholder situations Communications
· Uses a variety of communications methods to deliver information relevant to the audience and project needs
· Is fully aware of standardized tools and template requirements and is a 'go to' person for feedback on the development of project/program management standards Risk Management
· Approach to risk management spans projects level up to strategic risk management where required
· When faced with issues applies lateral thinking and analyses available information to solve problems and engages with teams to resolveProject/Program Delivery
· Responsible for program delivery of multiple related projects required for a specific business functional strategy
· Will mentor junior project/program team members in project management Resource Management (people, finances etc.)
· Will problem solve resource/budgetary issues with internal teams and external suppliers and conclude disputes successfully and independentlyCustomer Care (For employees working in Customer Care and Experience):
· Manages large scale, complex, multi-site and multi-regional, high visibility customer deployments involving cross-functional and cross-regional project teams
· Meets with and presents to customer executives at the program level
· Develops overall program schedule in conjunction with customer requirements
· Manages internal company wide stakeholders on project teams and holds them accountable for meeting commitments
· Has an in-depth technical knowledge of all Equinix products/processes
· Resolves complex issues and escalations independently at all levels
· Assists in process development and documentation
· Documents lessons learned and shares with stakeholders
