Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for a General Manager/Product Manager. This is a remote position.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Product Strategy & Market Awareness
- Own the product strategy, roadmap, portfolio positioning, and feature prioritization for the dental scanner program.
- Maintain deep awareness of competitive and technology developments in digital scanners and dental CAD/CAM ecosystems.
- Partner with IT and Product Innovation teams to evaluate emerging scanner technologies and integrate technical insights into product planning.
Cross-Functional Leadership & Collaboration
- Lead a cross-functional team across product, engineering, customer support, procurement and operations to bring new scanners to market.
- Work closely with Sales—not as a manager of Sales—to align on adoption goals, product positioning, customer feedback, and field execution.
- Partner with the Education/Training team to build robust training pathways that accelerate dentist scanner onboarding and long-term usage.
Customer Adoption & Experience
- Ensure rapid and successful deployment and adoption of digital scanners by dentists through well-planned onboarding, support, and user education programs.
- Work with marketing and education teams to develop learning modules, clinical workflows, tutorials, and best practices.
- Conduct voice-of-customer activities, site visits, and pilot programs to refine the product and improve user satisfaction.
Program Management & Execution
- Manage the full lifecycle of the scanner program from concept through launch, including hardware, software, and integration components.
- Oversee timelines, budgets, vendor relationships, and cross-functional execution.
- Ensure high quality, regulatory compliance (where applicable), and readiness for scalable rollout.
- Enforce stringent discipline in customer selection to maximize the opportunity while minimizing risks.
Business Ownership
- Support go-to-market planning, positioning, value proposition development, competitive messaging, and pricing recommendations.
- Track product performance, usage metrics, and customer feedback to inform ongoing product improvements.
- Represent the program to executive leadership with clear reporting on progress, risks, and growth opportunities.
Skills and Abilities Required:
Industry & Technical Background
- 5–10+ years of product management, program management, or related leadership experience in:
- Dental technology, digital dentistry, or dental CAD/CAM
- 3D scanning (structured light, laser, imaging devices)
- Medical device hardware and software development
- Understanding of dental workflows, digital impressions, lab manufacturing, or scanning technologies strongly preferred.
Leadership & Execution
- Proven ability to lead cross-functional teams (engineering, IT, education/training, marketing, operations).
- Experience launching hardware + software products, ideally with customer training components.
- Demonstrated ability to build programs from the ground up and drive adoption in clinical or professional environments.
Business & Collaboration Skills
- Strong communicator who builds alignment with Sales and Operations teams.
- Experience developing product roadmaps, conducting market assessments, and monitoring competitive and technology landscapes.
- Solid financial and analytical skills, including budgeting, forecasting, and performance measurement.
Personal Attributes
- Self-starter with entrepreneurial mindset and strong sense of ownership.
- Strategic thinker with exceptional execution discipline.
- Customer-first mindset with passion for enabling clinician success.
- Able to thrive in a fast-paced, high-growth environment.
Minimum Education and Experience Required:
- Bachelor’s degree in engineering, product design, business, or a related field required.
- Master’s degree (MBA or technical discipline) preferred.
Travel Requirements:
- Up to 20% travel required for this role
Hazardous Materials or Equipment Used:
Physical Requirements:
- Regularly required to sit, stand, walk, and/or reach.
- Perform tasks at workstations-standing and sitting for extended periods of time.
- May be required to lift, push, pull, or move up to 25 pounds.
