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German Speaking Customer Service for Finance industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Greek, English, German

Other Skills

  • Customer Service
  • Microsoft Office
  • Professionalism
  • Communication
  • Analytical Skills
  • Detail Oriented
  • Problem Solving

Roles & Responsibilities

  • Fluency in German and English (written and spoken)
  • Previous experience in customer service, preferably within the finance industry
  • Proficiency in customer service software and Microsoft Office Suite
  • Ability to handle sensitive financial information with discretion and professionalism

Requirements:

  • Deliver exceptional customer service to German-speaking clients in the finance sector via phone, email, and chat.
  • Assist customers with inquiries related to financial products, services, and account management.
  • Provide clear explanations of financial matters and company policies to enhance customer understanding; handle complaints professionally to maintain high satisfaction.
  • Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience.

Job description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Finance Industry. This role is ideal for individuals who are proficient in German and possess a strong interest in finance while dedicating themselves to providing outstanding customer support.


Responsibilities

  • Deliver exceptional customer service to German-speaking clients in the finance sector through various communication channels including phone, email, and chat.
  • Assist customers with inquiries related to financial products, services, and account management.
  • Provide clear and concise explanations regarding financial matters and company policies to enhance customer understanding.
  • Handle customer complaints and concerns with professionalism, ensuring a high level of satisfaction.
  • Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience.
  • Maintain up-to-date knowledge of the company’s financial products and services to provide accurate information.
  • Document customer interactions accurately and provide feedback to improve service quality.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, preferably within the finance industry.
  • Strong communication skills and a customer-oriented attitude.
  • Ability to handle sensitive financial information with discretion and professionalism.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving skills.
  • A proactive approach to learning about financial products and improving service delivery.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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