Key Facts

Remote From:

Full time

Entry-level / graduate

Dutch, Greek, English

Hard Skills

Customer Relationship Management Video Hosting Services Escalation Management Billing Customer Interaction Management Business Process Improvement Subscription Business Models Product Knowledge New Media Know Your Customer

Other Skills

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Customer Service
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Dutch and English, both written and spoken
Prior customer service experience; preferably in the media or entertainment industry
Excellent communication, interpersonal, and organizational skills; detail-oriented
Familiarity with customer service software and CRM systems; strong problem-solving abilities in a fast-paced environment

Requirements:

Provide outstanding Dutch-speaking customer service via phone, email, and live chat for media and entertainment products and services
Troubleshoot issues related to media subscriptions, streaming services, and billing inquiries
Document customer interactions, capture feedback, and stay informed about media trends to offer accurate and relevant assistance
Collaborate with other departments to escalate and resolve complex issues, ensuring a seamless customer journey and high satisfaction

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the vibrant Media & Entertainment industry. This position will allow you to engage with clients and customers while supporting a well-known company that drives creativity and innovation in entertainment.

Responsibilities

Provide outstanding customer service to Dutch-speaking clients through various channels such as phone, email, and live chat, addressing inquiries about products and services in the media and entertainment sector.
Assist customers with troubleshooting issues related to media subscriptions, streaming services, and billing inquiries.
Communicate effectively to understand and resolve customer concerns, ensuring a seamless experience throughout their customer journey.
Stay informed about the latest media trends and company offerings to provide accurate and relevant assistance.
Document customer interactions thoroughly, providing feedback for service improvement initiatives.
Collaborate with other departments to escalate and resolve complex customer issues efficiently.
Contribute to the overall satisfaction and loyalty of our customer base by providing friendly and professional service.

Requirements

Fluency in Dutch and English, both written and spoken.
Prior experience in customer service, preferably within the media or entertainment industry, is advantageous.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the capacity to work in a fast-paced environment.
Familiarity with customer service software and CRM systems.
Detail-oriented with strong organizational skills.
A passion for media and entertainment, with an understanding of current trends.

Benefits