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Dutch Speaking Customer Service for Telecommunications industry-Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Dutch, Greek, English

Other Skills

  • •
    Record Keeping
  • •
    Microsoft Office
  • •
    Professionalism
  • •
    Communication
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Dutch and English, both written and spoken
  • Experience in customer service, preferably in the telecommunications or technology sector
  • Strong communication and interpersonal skills
  • Ability to troubleshoot technical issues and provide clear guidance to customers

Requirements:

  • Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat, covering telecommunications products and services (mobile plans, billing, troubleshooting)
  • Handle complaints and technical issues professionally to ensure a positive customer experience
  • Educate customers about features and benefits of services; stay up-to-date with industry trends and product offerings
  • Maintain detailed records of customer interactions and feedback; collaborate with internal teams to resolve complex issues and fulfill customer needs

Job description

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Dutch Speaking Customer Service Representative in the Telecommunications industry. This role is perfect for individuals who thrive in a dynamic work environment and are passionate about providing excellent support to customers.


Responsibilities

  • Deliver exceptional customer service to Dutch-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries related to telecommunications products and services such as mobile plans, billing, and troubleshooting.
  • Handle complaints and technical issues with professionalism and efficiency, ensuring a positive customer experience.
  • Educate customers about the features and benefits of different services to enhance their overall satisfaction.
  • Keep up-to-date with the latest industry trends, company updates, and product offerings.
  • Maintain detailed records of customer interactions and feedback for ongoing service improvements.
  • Collaborate with internal teams to resolve complex issues and fulfill customer needs effectively.

Requirements

  • Fluency in Dutch and English, both written and spoken.
  • Experience in customer service, preferably in the telecommunications or technology sector.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot technical issues and provide clear guidance to customers.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong problem-solving skills.
  • Enthusiasm for the telecommunications industry and a desire to assist customers effectively.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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