Key Facts

Remote From:

Full time

Entry-level / graduate

Dutch, Greek, English

Hard Skills

Property Leasing Customer Relationship Management Real Estate Marketing Customer Complaint Resolution Business Requirements Documentation Continuous Improvement Process Help Desk Support Cross-Functional Collaboration Customer Centricity

Other Skills

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Customer Service
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Microsoft Office
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Calmness Under Pressure
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Professionalism
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Communication
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluency in Dutch and English (written and spoken)
Prior customer service experience, ideally in real estate or property management
Strong communication skills with a customer-focused mindset and problem-solving ability
Proficiency in customer service software and Microsoft Office applications

Requirements:

Deliver outstanding customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries about real estate listings and services
Assist clients with property searches by providing detailed information and answering questions on available listings
Support customers through the buying, selling, or rental processes, offering comprehensive guidance and issue resolution
Document all customer interactions, maintain up-to-date knowledge of real estate market trends and regulations, and collaborate with sales/property management to resolve issues

Job description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the Real Estate industry. This role is perfect for individuals who are passionate about real estate and committed to providing exceptional service to Dutch-speaking clients while helping them navigate their property-related inquiries.

Responsibilities

Deliver outstanding customer service to Dutch-speaking clients through phone, email, and chat, addressing their inquiries related to real estate listings and services.
Assist clients with property searches, providing detailed information and answering questions about available listings.
Support customers in the buying, selling, or rental processes, ensuring they receive comprehensive guidance throughout their journey.
Handle customer complaints and feedback professionally, working diligently to find satisfactory resolutions.
Maintain an up-to-date knowledge of real estate market trends, property regulations, and the company's offerings.
Document all customer interactions accurately and contribute to service improvement initiatives.
Collaborate with sales and property management teams to resolve client issues effectively.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer service, ideally within the real estate or property management sector.
Excellent communication skills with a strong customer focus.
Strong problem-solving capabilities and an ability to work under pressure.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with exceptional organizational skills.
A keen interest in real estate and a desire to assist clients in their property journeys.

Benefits