Dutch Speaking Customer Service for Pharmaceuticals industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and possess a commitment to delivering exceptional customer service to clients and healthcare professionals.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients through various channels including phone, email, and chat.
• Assist healthcare professionals and clients with inquiries regarding pharmaceutical products, prescriptions, and services.
• Ensure accurate information is relayed regarding product availability, usage, and safety guidelines.
• Handle customer complaints and resolve issues in a professional and empathetic manner to maintain client satisfaction.
• Maintain comprehensive knowledge of the pharmaceuticals sector and stay updated on product offerings and regulations.
• Document all customer interactions accurately and contribute to process improvements.
• Collaborate with internal teams to ensure effective communication and resolution of client issues.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the pharmaceuticals or healthcare sector.
• Strong communication skills and a customer-oriented mindset.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A strong interest in the pharmaceuticals industry and a willingness to learn about various products.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks