Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Data Entry Standard Operating Procedure Issue Tracking Customer Complaint Resolution Privacy Law Knowledge Base Database Development Medical Guideline Shift Scheduling

Other Skills

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Typing
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Microsoft Excel
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Microsoft Word
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Microsoft Outlook
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Time Management
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Reliability

Roles & Responsibilities

Education: High School diploma or GED with 3+ years professional experience, OR Associates Degree with 1+ year, OR Bachelor's Degree
Must have an active Public Trust Security clearance
Excellent typing speed (40 WPM) and computer skills (Outlook, MS Word and Excel) with high data-entry accuracy
Strong time management, dependability, and ability to meet daily quotas; able to work an 8-hour shift (8am-8pm, Monday through Friday) based on business needs

Requirements:

Processes inbound complaint system fulfillment
Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests
Navigates multiple computer systems and applications
Documents each contact in a database

WORKOO.NET

Human Resources, Staffing & Recruiting

About WORKOO.NET

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Job Responsibilities:

Processes inbound complaint system fulfillment
Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests
Navigates multiple computer systems and applications
Documents each contact in a database
Performs other duties as assigned

Qualifications:

High School diploma or GED and at least 3 years of professional experience OR
Associates Degree and at least 1 year of professional experience OR
Bachelors Degree
Must have an active Public Trust Security clearance.
Attention to detail with a high level of data entry accuracy
Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems
Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel
Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines
Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs